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IBANZ Forum

Claim excess

Commercial Fleet/Vehicle

QUESTION: The insured makes a motor claim which is accepted by the insurer. Given the type of claim, the claim falls under a section 1 automatic policy benefit which is sub-limited to $5,000 in the policy wording. This again is acc...
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Feature

A storm every eight days: Weather claims spike ...

New data released recently reveals a record 46 storms over the past 12 months, driving a sharp rise in claims. Phil Gibson, AMI, State and NZI CEO, says: “Between autumn 2025 and summer 2026, our claims teams supported custo...
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IBANZ Forum

Residential vs commercial

NHI/FENZ

QUESTION: An insured builds a self-contained home. The building is intended to be lived in by the insured (owner-occupied). It is 100% residential use. It is a freestanding home that is not attached to any other building. It has it...
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Appointments

IBANZ welcomes Nick Raven to the team

IBANZ recently welcomed Nick Raven to our small Auckland-based team in the newly created role of Communications and Content Manager. Nick takes over responsibility for member engagement and communication across all channels...
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IFSO Case Study

Rebuilding a flood damaged home

After severe flooding, the Chan* family’s house was badly damaged and needed to be rebuilt. Their insurer accepted the claim and agreed to cover the cost of rebuilding the home. However, a dispute arose about how high the...
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Advertorial

Compliance or Competitive Advantage? CoIA is a...

To adapt to the upcoming Contracts of Insurance Act (CoIA), will your organisation be adding layers to cope, or will you re-design work to perform? How much will your approach really cost your business? Will...
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Feature

ACC turnaround on track

Long-term claims growth hits decade low

Accident insurer's report shows the long-term claims pool grew just 0.3% and 92% of clients on weekly compensation returned to work within a year. New Zealand’s Accident Compensation Corporation (ACC) has released its...
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IBANZ Forum

Wrong Range Rover cancelled

Commercial Fleet/Vehicle

QUESTION: We have a client with a number of vehicles insured with the same insurer.  He had two Range Rovers, both insured, sold one and instructed us to cancel cover on it.  He advised the wrong rego. so the Range rover...
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Advertorial

Vero is accelerating to back brokers in a chang...

A look into Vero’s countrywide Broker Roadshow by Jane Brewer, Executive Ge...

Insurance has always been an industry shaped by change. But right now, that change feels like it’s accelerating in every direction at once. A 219% increase in weather-related claims volumes year-on-year 1 . Nearly $9 billion in...
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Advertorial

The value of partnership during a volatile market

Garry Taylor, Executive General Manager, NZI shares his perspective on the cu...

At NZI, our focus is simple – giving brokers the expertise, insight and support they need to deliver the right outcomes for their customers. That’s the advice model in action – brokers guiding customers with...
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