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QUESTION: Policy exclusion: "This policy does not insure loss to or liability arising from any insured vehicle while it is being driven by any person who is under the influence of any intoxicating substance or drug." ...
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QUESTION: The client had a mutual agreement to swap his vehicle for another vehicle with a third party. However, a disagreement broke out, and our client’s vehicle was taken with the keys and was left with no vehicle. ...
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QUESTION: Our client had taken out PMV policy and it was named driver only comprehensive policy. Named driver is under 25. Driver's uncle was driving the car who caused the accident. He is over 25 and has no previous cla...
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Revolutionary technology from global risk management innovator, eDriving, has forever changed the way driving is measured, reported and improved. MENTOR by eDriving is a state-of-the-art digital driver risk management app that uses...
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QUESTION: A client lives in an upmarket suburb and their house is up a long driveway some 80m+ long and not visible from the street front. Our client was having a number of guests around and as a result left his keys in his...
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QUESTION: A commercial client of mine has a Vehicle Fleet with approx 20 vehicles insured. In December 2020, one of their staff was driving home on a Friday evening, having stopped at a friends house for dinner and a few...
FSCL Case Study
The insured bought his first car from a motor vehicle dealer for $8500. The dealer, acting as a agent for the lender, arranged the loan and included both mechanical breakdown insurance and guaranteed asset protection insurance without...
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The Insurance Council of New Zealand and its members have recently been made aware of a car part supplier allegedly misrepresenting car parts as genuine to New Zealand repairers. “We understand that since late last year...
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Question: We recently had a claim declined under service and repair due to our clients' terms and conditions. The insurer has paid previous service and repair claims for this client and they have said the policy would...
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Question: We have a MVI policy that has just entered its third year, and the customer has paid in full on three invoices. My customer has realised they are insured elsewhere also since inception and requesting to stay with the...
IFSO Case Study
A man held insurance on his vehicle. In November 2018, he discovered that the vehicle was “coated in a lime-type, concrete residue”. The vehicle had been parked in the carpark in his apartment building. ...
FSCL Case Study
Two friends were travelling overseas in a small hatchback car when they parked outside a service station to use the bathroom. They left all their luggage in the back of the car, two daypacks in the back seat, and one man left...
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IAG has completed a review of its trial vehicle repair facility, Repairhub, which opened in East Tamaki, Auckland in November 2019. IAG executive general manager claims Dean MacGregor said the trial had been a success...
IFSO Case Study
The insured had cover for his mobile business assets. In February 2019, he was contracted to water blast a school. The water blaster and its accessories were secured to a purpose-built trailer and stored within a toolbox which was...
IFSO Case Study
An insured held insurance on his contents and vehicle. In July 2018, a sequence of events started, which included the taking of the vehicle, and a number of burglaries of the contents. The client reported the...
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