IFSO Case Study
Quincy* said the agreed value had not been properly notified to him when his policy was renewed. Quincy held insurance on his vehicle. In December 2024, following an accident, Quincy made a claim to the insurer for damag...
FSCL Case Study
Russell* ran a plumbing business and insured all company cars under a commercial motor vehicle policy. In February 2024, his employee, Nisha*, reported one of the company cars stolen. Shortly after reporting the theft to the ...
IFSO Case Study
In January 2024, Paul’s* Range Rover was stolen. Paul notified his insurer and made a claim. Just over two weeks later, the vehicle was recovered, and the insurer arranged for it to be repaired. However, afte...
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AMI's new insurance data - sourced from the largest general insurance dataset in the country - reported almost 12,000 vehicle theft claims throughout 2024, including claims relating to attempted vehicle theft. Last year, the...
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A new version applying to all qualifying crashes takes effect from June 2025 ...
The effect of the Agreement Motor Insurance customers need to be aware of an agreement between many vehicle insurers operating in New Zealand known as the Knock For Knock Agreement. This Agreement has been in place and...IBANZ Forum
QUESTION We have a client who imports and sells motorhomes. As part of their final sales process they arrange notification of transfer of ownership on Waka Kotahi website, and get motorhomes registered and complete final checks...
FSCL Case Study
Hasim* was an uber driver. In 2023, he arranged insurance for his vehicle through an insurance adviser. During the initial phone discussion, the insurance adviser asked about the value of the car, and Hasim said he had bought it...
IFSO Case Study
The insurer asked Rose* whether she had taken any medication in the 24 hours prior to her car accident. Rose said she had taken half a sleeping pill at 11pm the night before. Dispute over sleeping pill Heather* had car...
IFSO Case Study
Ani* made a claim on her mechanical breakdown policy when her car’s transmission failed. However, her claim was declined because she had breached the service requirement condition in her policy. This condition required Ani to...
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More than 55% of drivers have admitted to being distracted on the road, while 21% say they have driven under the influence of drugs or alcohol, according to an AMI survey. The insurer’s national survey found that mobile...
