Ask an Expert
QUESTION: Insurer has declined a claim on the pool due to the hydrostatic pressure. Details of events: 1. Dec 21: Pool is emptied and checked by pool specialist for painting. Hydro ...
Ask an Expert
QUESTION: The claim involves a customer's benchtop. The customer wishes to claim against the Insured for a new benchtop. The Insured installed the benchtop two years ago at their customer's house. The Insured advised...
FSCL Case Study
Peter* owned a franchise business, which had a number of insurance policies (material damage, public liability and commercial vehicle cover) arranged by a broker. In mid-2021, Peter was looking to change insurers because he wanted to r...
IFSO Case Study
Ani* made a claim on her mechanical breakdown policy when her car’s transmission failed. However, her claim was declined because she had breached the service requirement condition in her policy. This condition required Ani to...
Feature
More than 55% of drivers have admitted to being distracted on the road, while 21% say they have driven under the influence of drugs or alcohol, according to an AMI survey. The insurer’s national survey found that mobile...
Appointments
Lockton New Zealand has appointed Michael Harrow as head of corporate risk, stepping into the role vacated by new CEO Craig Buckle. Lockton said Harrow’s appointment reflected the firm’s “continued ambition...
Appointments
IAG New Zealand CEO Amanda Whiting confirmed the appointment of Rachael O’Brien as chief risk officer. O'Brien has been serving in the role on an acting basis since July 2023, when the insurer’s executive team was...
Feature
Insurance & Financial Services Ombudsman Karen Stevens said proposed changes to insurance contract law would make contracts “fairer and easier to understand” for consumers. Stevens described the Contracts of...
Feature
The Insurance Brokers Association of New Zealand urged home buyers to think with their heads rather than their hearts when committing to a real estate purchase. New actuarial data supplied to Treasury shows house insurance premiums...
Feature
Melissa Cantell, appointed last year to lead Aon’s NZ business, speaks to CoverNote about her experiences in the industry and her hopes for the sector. Cantell’s career has included spells as chief executive officer at...
