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Threshold for an interruption claim

Question. .. A motor vehicle dealership holds a BI policy and insures their full gross profit. The operative clause reads: ".....the insurer agrees to indemnify the insured for loss resulting from interruption to or in...

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Dog on driveway

Question... Our insured was contracted to perform some plumbing work on a property. An employee of the insured elected to take their dog to work. The dog escaped and ran over a neighbour's property that was under constructi...

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Insurers changing position

Question... We have had several instances recently where insurers have advised that a claim has been accepted, and we have notified our client, and then a little way down the track, they have reversed that decision, having rece...

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Backtracking on settlement

Question... We have a claim ongoing at the moment where an insurer has backtracked on their settlement offer and refusing to honour what they originally offered. A client's TV was damaged and a claim was lodged and...

IFSO Case Study

Stolen watch disappointment

A couple arranged for contents insurance through their bank. Two years later, a bank employee telephoned the insurer on behalf of the woman, inquiring about specifying a lady’s watch. During this telephone discussion,...

IFSO Case Study

Caught out by carpet excess

The insured held insurance on her house.  In April 2019, she made a claim to the insurer, because her dog had vomited and had diarrhoea, damaging the carpet at the house over the course of a day.  The insurer...

FSCL Case Study

Pandemic problems

In March 2020,  a couple were overseas in the United Kingdom when they heard the call from the New Zealand government to return home due to the Covid-19 pandemic. Although they were intending to travel home on April 6, 2020, they...

FSCL Case Study

No cover in place

A woman bought a new house in 2018. She asked her insurance broker to arrange home and contents insurance for the property. When she filled out the application form, she omitted a few details about locks and the alarm system...



Small brokers bullish about the future

Mega-mergers have dominated the insurance broking industry in recent years, b...

In the middle of October, global insurance broking giants Aon and Willis Towers Watson formally sought New Zealand approval for their US$30 billion merger, a deal that will reshape the international insurance advisory industry. ...


Suncorp assessed remote-working future

A survey of employees at Suncorp New Zealand, one of the country’s largest insurance companies, has revealed that community and connection (79%) and collaboration and problem solving (66%) are the main drivers for employees...


Advisers told to take care with vulnerable clients

Insurance advisers are being reminded to take care in the way they deal with clients who could be deemed vulnerable. The Financial Markets Authority has indicated that it expects the number of vulnerable people in New Zealand to...



New insurance boss navigating change

Jimmy Higgins is Suncorp’s new chief executive. Covernote asked how he’s feel...

What do you see as the biggest challenges for NZ insurers over the next 12 months? Financial market fluidity. 2020 has seen immense change and new demands for insurers. Covid-19 has caused a great deal of disruption in the...


New boss for Suncorp

Suncorp New Zealand has announced the appointment of Jimmy Higgins to the role of chief executive. Higgins joined Suncorp Group in 2008 and has held a range of senior and executive positions across its Australian and New Zealand...

Humans of NZI

She came, she saw, and she conquered

  Being awarded Insurance Professional of the Year, in the Women in Insurance New Zealand 2020 awards, has given NZI’s Angela Schwarz, senior underwriter commercial liability, immense pride and time to reflect on...

PIQ College

Pastoral Care in Education

What is education? E ducation is the process of facilitating learning, or the acquisition of knowledge, skills, values, beliefs, and habits.  Methods can include teaching, training, storytelling, discussion, directed...

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