Vehicle Accident

IFSO Case Study

Payout brings more pain

In a recent complaint to the IFSO Scheme, Sai* was seriously injured in a car accident, and suffered more pain when his claim payment was $12,000 less than he expected. Sai and his partner were seriously injured in the accident, and his...

FSCL Case Study

Car written off but bills remain

Lucinda* was driving her BMW by a lake when she was caught up in flash floods. Water splashed up into the engine bay and into the computer systems at the rear of the car. After getting the car towed home, she asked her insurance...

Feature

$1bn NZ auto repair industry under threat from ...

New Zealand’s car repair industry could lose up to 15% of its revenue to offshore-owned rivals, an industry trade body has claimed. It comes as insurers under Australian-owned IAG (AMI, State, NZI and Lumley), rapidly vertica...

Feature

RAM Raids on the rise

Garry Taylor, executive general manager at NZI, reveals how businesses can mi...

If you’ve been following the news, you’ll know that ram raid attacks have left a path of destruction across Auckland in recent months.  Multiple targets have been hit, with offenders becoming more and more brazen...

Ask an Expert

Misunderstanding “off-roading”

A man complained his insurer had an incorrect understanding of the term “off-roading”. His claim had been declined after his vehicle stopped in the middle of a river. In May 2020, Mr Vaai* was driving his vehicle...

FSCL Case Study

Conviction causes confusion

A business owner runs a small construction company. As their business grew they contacted an insurance adviser to take out public liability insurance. The adviser sent through the policy documents, invoice and a form requesting...

Ask an Expert

Careless car insurance client

QUESTION: A client lives in an upmarket suburb and their house is up a long driveway some 80m+ long and not visible from the street front. Our client was having a number of guests around and as a result left his keys in his...

Ask an Expert

Under the influence, or not?

QUESTION: A commercial client of mine has a Vehicle Fleet with approx 20 vehicles insured. In December 2020, one of their staff was driving home on a Friday evening, having stopped at a friends house for dinner and a few...

Ask an Expert

What’s the third-party liability?

Question: An insured person was driving vehicle to a mountain in early morning. An oncoming runner caused them to pull out slightly on the road and they hit black ice ± the vehicle fishtailed and went through a fence on...

IFSO Case Study

When is your vehicle no longer your vehicle?

In August 2016, through a broker, the insured arranged insurance on her vehicle. The vehicle was endorsed on to her existing farm package with her insurer. There were no nominated drivers added to the policy. In August 2017, the...

IFSO Case Study

Foreign object causes problem

A client held vehicle insurance with the insurer for his tractor. He made a claim, because a clutch circlip dislodged inside the tractor and became caught in the tractor’s transmission, requiring nearly $18,000 of repairs....

IFSO Case Study

Vehicle insurance: how you can help your clients

Last year, the IFSO Scheme received over 1000 complaint enquiries about vehicle insurance. By comparison, we receive very few complaints about financial advisers.  However, your guidance can significantly improve your...

Ask an Expert

Uninsured driver

Question... A claim has been lodged, accepted and paid for by the insurer. An uninsured third party reversed into the customer's parked vehicle. The uninsured driver was identified. The insurer has established liability...

Ask an Expert

Wear and tear

Question... My client has a motor vehicle accident whilst towing a trailer where he lost control and spun off the road. The insurer accepted the claim but disputes some of the damage advising it is general wear and tear (this...

Feature

NZI helps steer the way in development of a new...

2018 was a shocking year for road fatalities, with almost 400 deaths. It’s the highest road toll in eight years. As a result, the Government is looking into taking up the "Vision Zero" approach to road safety. ...

Training & Qualifications

Professional IQ College offers workshops, online courses, webinars and qualifications.
For upcoming events:


Click here

Knowledge Base

Where members can access industry Resources & Media Content


Click here