Vehicle Accident

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Careless car insurance client

QUESTION: A client lives in an upmarket suburb and their house is up a long driveway some 80m+ long and not visible from the street front. Our client was having a number of guests around and as a result left his keys in his vehic...

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Under the influence, or not?

QUESTION: A commercial client of mine has a Vehicle Fleet with approx 20 vehicles insured. In December 2020, one of their staff was driving home on a Friday evening, having stopped at a friends house for dinner and a few dri...

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What’s the third-party liability?

Question: An insured person was driving vehicle to a mountain in early morning. An oncoming runner caused them to pull out slightly on the road and they hit black ice ± the vehicle fishtailed and went through a fence on ...

IFSO Case Study

When is your vehicle no longer your vehicle?

In August 2016, through a broker, the insured arranged insurance on her vehicle. The vehicle was endorsed on to her existing farm package with her insurer. There were no nominated drivers added to the policy. In August 2017, the...

IFSO Case Study

Foreign object causes problem

A client held vehicle insurance with the insurer for his tractor. He made a claim, because a clutch circlip dislodged inside the tractor and became caught in the tractor’s transmission, requiring nearly $18,000 of repairs....

IFSO Case Study

Vehicle insurance: how you can help your clients

Last year, the IFSO Scheme received over 1000 complaint enquiries about vehicle insurance. By comparison, we receive very few complaints about financial advisers.  However, your guidance can significantly improve your...

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Uninsured driver

Question... A claim has been lodged, accepted and paid for by the insurer. An uninsured third party reversed into the customer's parked vehicle. The uninsured driver was identified. The insurer has established liability...

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Wear and tear

Question... My client has a motor vehicle accident whilst towing a trailer where he lost control and spun off the road. The insurer accepted the claim but disputes some of the damage advising it is general wear and tear (this...

Feature

NZI helps steer the way in development of a new...

2018 was a shocking year for road fatalities, with almost 400 deaths. It’s the highest road toll in eight years. As a result, the Government is looking into taking up the "Vision Zero" approach to road safety. ...

Feature

Advanced Driver Assistance Systems (ADAS) and W...

ADAS or Advanced Driver Assistance Systems is a collective term for the various technological enhancements present in many modern vehicles.  These technologies aim to enhance both driver and vehicle safety. Often Advanced...

Feature

NZI crash scene assistance reducing the impact ...

It’s no surprise that heavy vehicles feature frequently in road accident statistics considering their large mass. In recent years, deaths from crashes involving trucks have made up around 20% of the total road toll in New Zealand,...

Live News

Breakdown insurance stoush breaks out

Consumer NZ is advising car buyers who have been mis-sold mechanical breakdown insurance to demand a refund. Consumer NZ chief executive Sue Chetwin said the insurance was heavily promoted by car dealers and could add more than...

FSCL Case Study

Breaking the rules doesn’t always ruin cover

Under New Zealand law (Insurance Law Reform Act 1977, s 11), insurers cannot rely on a policy exclusion unless the excluded event or circumstances caused or contributed to the insured’s loss. The wording of s 11 can be summarised...

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One incident or two?

Question... I have a tour coach operator based in Queenstown. On the day of the Queenstown marathon their coach was directed by the police to go down a street that due to its steepness my client would never use. Although they...

IFSO Case Study

Motor Vehicle Insurance

What we can learn from IFSO Scheme complaints

About 44% of complaint enquiries about fire and general insurance to the Insurance & Financial Services Ombudsman (IFSO) Scheme relate to motor vehicle insurance. Now is a good time to remind your clients of their motor vehicle...

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