IFSO Case Study
Quincy* said the agreed value had not been properly notified to him when his policy was renewed. Quincy held insurance on his vehicle. In December 2024, following an accident, Quincy made a claim to the insurer for damag...
FSCL Case Study
Russell* ran a plumbing business and insured all company cars under a commercial motor vehicle policy. In February 2024, his employee, Nisha*, reported one of the company cars stolen. Shortly after reporting the theft to the ...
IFSO Case Study
In January 2024, Paul’s* Range Rover was stolen. Paul notified his insurer and made a claim. Just over two weeks later, the vehicle was recovered, and the insurer arranged for it to be repaired. However, afte...
Feature
A new version applying to all qualifying crashes takes effect from June 2025 ...
The effect of the Agreement Motor Insurance customers need to be aware of an agreement between many vehicle insurers operating in New Zealand known as the Knock For Knock Agreement. This Agreement has been in place and...IFSO Case Study
The insurer asked Rose* whether she had taken any medication in the 24 hours prior to her car accident. Rose said she had taken half a sleeping pill at 11pm the night before. Dispute over sleeping pill Heather* had car...
IFSO Case Study
Ani* made a claim on her mechanical breakdown policy when her car’s transmission failed. However, her claim was declined because she had breached the service requirement condition in her policy. This condition required Ani to...
Feature
More than 55% of drivers have admitted to being distracted on the road, while 21% say they have driven under the influence of drugs or alcohol, according to an AMI survey. The insurer’s national survey found that mobile...
IBANZ Forum
QUESTION Hello Two vehicles are involved in a motor accident. Insured 1 was reversing their vehicle and hit a parked and unoccupied vehicle belonging to Insured 2. Both vehicle owners have fully comprehensive...
IFSO Case Study
The declined claim In June 2023, Graham’s* vehicle broke down on the motorway and was then hit from behind by another vehicle. Graham made a claim to his insurer, but the insurer declined the claim and avoided the...
IBANZ Forum
QUESTION... A client had a hose clamp come off an air hose causing the trailer to lose air pressure and the brakes to jam on causing the tyres to lock up and creating flat spots - 12 tyres were damaged. The relevant section of...
