Latest Articles

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How many times is levy due?

Question A number of classic cars are held in a museum. The broker and insurer agree to insure the vehicles under a material damage policy whilst on display. The broker supplies the list of vehicles to the insurer each year and ...

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Pre-settlement insurance

Question A client has agreed to purchase a house over which the seller holds home insurance. When the property goes unconditional the purchaser wishes to undertake some building/renovation work prior to settlement. Both p...

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2019 a pricey year for insurers

Provisional results show that insurers spent more than $118.8 million last year responding to severe weather events, with more than 18,000 claims made. "What was looking to be a benign year for extreme events changed in the la...

IFSO Update

Financial advisers are key to managing client e...

Karen Stevens, Insurance and Financial Services Ombudsman, says the best time for consumers to undersand insurance is before they need it.  “It’s both our message to consumers, and to financial advisers who belong...

Opinion

Two insurers face litigation because of poor po...

By Crossley Gates

We look at two recent court decisions, one in the Court of Appeal of Western Australia and the other in the High Court of New Zealand, where poor policy drafting led to policy interpretation disputes. In both cases, the courts...

IFSO Case Study

Broker, client dispute phone call

In September 2006, through the broker, a company arranged cover for a refrigeration truck.  In or about September 2009, the company’s director had a telephone discussion with the broker, about adding an endorsement to...

IFSO Case Study

When is your vehicle no longer your vehicle?

In August 2016, through a broker, the insured arranged insurance on her vehicle. The vehicle was endorsed on to her existing farm package with her insurer. There were no nominated drivers added to the policy. In August 2017, the...

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Police Health Plan gets tick

The Police Health Plan which is administered by the Police Welfare Fund, has been awarded the Consumer NZ People’s Choice Award for 2019. The award is the result of Consumer NZ’s customer satisfaction survey of health...

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Demystifying mould claims

Is the insurance industry paying more than it needs to when dealing with clai...

Cargo surveyors see a lot of damage from mould and its companion, corrosion. Both involve wetting, the source of which is crucial to policy response. Both can cause dismay as consignees face the unwelcome need to seek recovery from...

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Delta Insurance gets busy with lazy sneakers

When Delta Insurance decided to continue their support of the GirlBoss Awards by sponsoring the Emerging Leader Award again last year, they weren’t quite expecting the impact the winner would have on the company. ...

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Insurtech can give traditional insurance a lift

New technology can be a benefit, not a threat, to the industry. By Gallagher...

Insurers know their customers’ lives are being shaped and transformed by new technologies. These technologies are also rapidly transforming the insurance industry, which in undergoing an ecosystem disruption, largely caused by...

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Customer and conduct: Lessons, questions and fu...

By James Brownell, director, insurance conduct lead, KPMG New Zealand

Following on from the Australian Royal Commission and subsequent New Zealand banking reviews, 2019 was a year of intensive focus from the Financial Markets Authority (FMA) and the Reserve Bank of New Zealand (RBNZ) on culture and...

Humans of NZI

Recipe for success

Andy Rowe discusses his experiences in the insurance industry and his love fo...

Andy Rowe started in the insurance industry a few years after school, when he was looking for a role in which, in his own words, he could use his brain and work in a career that was interesting and rewarding. After a variety...

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Rise of the bots

Expect chatbots to pick up more of the grunt work, but there’ll still be a ne...

The next decade will mark significant changes in the insurance industry, with insurers working overtime to rebuild trust and keep customers happy. The key to succeeding in those goals may all come down to replacing call centre staff...

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Policyholders claim for pricey pets

Southern Cross Pet Insurance has released its 10 most unusual claims of 2019. The list featured a serial sock swallower, a cat who played with fire and a dog suffering a chocolate overdose. The claims highlight how even...

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