IBANZ Forum
QUESTION I contacted an underwriting agency to query whether a certain activity would be excluded under their motor policy wording. The reply I have been getting is: "Please note we are not able to provide inte...
FSCL Case Study
Hasim* was an uber driver. In 2023, he arranged insurance for his vehicle through an insurance adviser. During the initial phone discussion, the insurance adviser asked about the value of the car, and Hasim said he had bought it f...
FSCL Case Study
In 2021 Hailey*, a school principal, arranged insurance to cover the cost of any damage and repairs to her school’s devices and equipment. On 5 December 2022 at about 7pm, the insurer sent Hailey an email saying that the insurance...
IFSO Case Study
The insurer asked Rose* whether she had taken any medication in the 24 hours prior to her car accident. Rose said she had taken half a sleeping pill at 11pm the night before. Dispute over sleeping pill Heather* had car...
Feature
The Insurance and Financial Services Ombudsman (IFSO) scheme has received a record number of nearly 5,000 enquiries over the past year, marking a 21% increase from the previous year. Karen Stevens, the IFSO ombudsman,...
Appointments
Rothbury Insurance Brokers has appointed Shane Ohlin to the newly created role of chief information officer. With over 25 years of experience in information technology, Ohlin has previously held senior management and consulting...
Insurance
AMI Insurance has seen a nearly 40% increase in house fires between summer and winter 2023, following a 20% increase the year before. The insurer said lower temperatures caused house fire risks to increase. “With the...
Appointments
WTW appoints Baum to senior roles WTW has appointed James Baum, a seasoned industry veteran, as head of corporate risk and broking, as well as head of Australia and New Zealand. Baum most recently worked for Aon for 18...
Appointments
Swiss Re Corporate Solutions has appointed Kevin Bates as its new country head for Australia and New Zealand. The new country leader based in Sydney, will take over for Christine Bell, who has chosen to retire, as of 4...
Feature
Chubb appoints new APAC president Marcos Gunn has been appointed as the new Asia-Pacific president for US insurer Chubb, replacing Paul McNamee. McNamee has relocated to New York to become EVP and president of overseas...
