Latest Articles

Humans of NZI

A backpacker soul and diversity advocate

A love of travel runs through the veins of Claire Shepherd, Strategic Growth ...

Born and bred in North Wales (except for three years in Brisbane as a young girl with her family), Claire started her insurance career over 20 years ago as a part-time job while she was studying environmental science at universit...

Feature

Brokers tackle Covid-19

By Angela Cuming

Insurance brokers have felt the impact of Covid-19 swiftly and keenly. From dealing with slow home office internet speeds and the demands of junior “co-workers” home from school to managing clients who are suffering fin...

Feature

Managing risks in an ever-changing world

By Nick Frith, Andrew Horne, Minter Ellison Rudd Watts

The need to manage risks in an ever-changing world is not new. The insurance market has seen sea changes in approach over the last few decades, driven by the emergence of new risks and lessons from significant events. Significant u...

Profile

Insurers step up in time of crisis

Suncorp New Zealand’s chief executive Paul Smeaton has been elected president...

What do you think the big challenges are for insurers right now? Supporting vulnerable customers is front and centre for all of us right now. The economic and health challenges that have unfolded as a result of Covid-19 are...

Profile

New chief executive steering IBANZ towards insu...

Melanie Gorham took the role two days before New Zealand shifted to level 4 l...

If you were choosing a time to start a new job, two days before New Zealand went into unprecedented lockdown in response to a global pandemic might not be it. But new IBANZ chief executive Melanie Gorham is upbeat and positive...

Feature

Suncorp makes $100,000 donation to Shine

Suncorp New Zealand is helping children affected by domestic violence stay connected with their schools and online learning through a one-off $100,000 donation to the domestic violence charity, Shine. Suncorp New Zealand has...

Feature

Apex strengthens construction and engineering s...

Apex has hired a construction and engineer specialist to provide guidance to clients in that industry. Managing director James McGhie said he had seen the business’s construction and engineering portfolio grow significantly...

Feature

Customers get $20 million from their insurers f...

Insurance customers received $19.7 million to meet losses from the February 2020 floods that led to a state of emergency being declared in Southland, Fiordland and Clutha. The preliminary figures show the severity of the event...

PIQ College

What are ethics?

By Rod Severn

When we talk about “ethics” we are referring to a philosophy of dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and...

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Not sick enough

Two people had planned a safari tour to Africa. Both obtained travel insurance policies from the same insurer. A month before their trip, one man got ill and his GP declared that he was unfit to travel for the next three months. ...

FSCL Case Study

How many excesses?

The insured ran an automotive glass repair company. In 2017 his company had to replace 144 windscreens that had sensors in them. The workmen who did the replacements did not recalibrate the sensors after replacing the windscreens. This...

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Cover for missed flight

Question: We have a client insured under a corporate travel policy. One of their staff missed flights and had to get new flights due to a spelling mistake in their name on the tickets. This error cost $4500 to fix. The...

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What counts as ‘internal’?

Question: We have a situation with a leak under the driveway within a residential property. Under the home definition the driveway is included as long as it is within residential boundaries. The client has a leak...

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Timing concerns

Question: We are looking at changing general liability providers for a plumbing business. There are no known claims or circumstances likely to give rise to a claim. Due to the nature of the plumbing industry and the...

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Who’s out of pocket?

Question: The client is a franchise motor vehicle dealer which includes own workshop. They were contracted to carry out a factory recall repair on a tractor which required removal of the motor by the insured and the...

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