Vehicle Insurance

Insurance Council News

20% of Kiwis switch insurance providers

One in five New Zealanders has switched insurance providers in the last two years, according to a new survey. Commissioned by the Insurance Council of New Zealand Te Kāhui Inihua o Aotearoa (ICNZ), the survey found 20% of re...

IFSO Case Study

Incorrect fuel put into car

Stacey's* car insurance claim was declined because AdBlue had been put into its fuel tank. Stacey had car insurance. In 2024, her car broke down because AdBlue, a diesel exhaust fluid, had been put into its fuel tank. AdBlue wa...

Feature

AMI reveals the Toyota Aqua as New Zealand's mo...

AMI's new insurance data - sourced from the largest general insurance dataset in the country - reported almost 12,000 vehicle theft claims throughout 2024, including claims relating to attempted vehicle theft. Last year, the T...

Feature

The Knock for Knock Agreement

A new version applying to all qualifying crashes takes effect from June 2025 ...

The effect of the Agreement Motor Insurance customers need to be aware of an agreement between many vehicle insurers operating in New Zealand known as the Knock For Knock Agreement. This Agreement has been in place and...

IBANZ Forum

When does actual change of ownership occur?

QUESTION We have a client who imports and sells motorhomes. As part of their final sales process they arrange notification of transfer of ownership on Waka Kotahi website, and get motorhomes registered and complete final checks...

IBANZ Forum

Refusing to clarify wording on an insurance con...

QUESTION I contacted an underwriting agency to query whether a certain activity would be excluded under their motor policy wording. The reply I have been getting is: "Please note we are not able to provide...

FSCL Case Study

Did the insurance adviser mislead their client?

Hasim* was an uber driver.  In 2023, he arranged insurance for his vehicle through an insurance adviser. During the initial phone discussion, the insurance adviser asked about the value of the car, and Hasim said he had bought it...

IFSO Case Study

Driving under the influence

The insurer asked Rose* whether she had taken any medication in the 24 hours prior to her car accident. Rose said she had taken half a sleeping pill at 11pm the night before. Dispute over sleeping pill Heather* had car...

IFSO Case Study

No evidence of car service - Claim declined

Ani* made a claim on her mechanical breakdown policy when her car’s transmission failed. However, her claim was declined because she had breached the service requirement condition in her policy. This condition required Ani to...

IBANZ Forum

Can a driver force another to claim?

QUESTION Hello Two vehicles are involved in a motor accident.  Insured 1 was reversing their vehicle and hit a parked and unoccupied vehicle belonging to Insured 2. Both vehicle owners have fully comprehensive...

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