Vehicle Insurance

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Marine Cargo excess

Question: My client had a vehicle he imported transported to his premises by a transport company. The vehicle arrived damaged (scratch on bodywork) and he has made a claim against the transport company (The Company) who have...

IFSO Case Study

Payout brings more pain

In a recent complaint to the IFSO Scheme, Sai* was seriously injured in a car accident, and suffered more pain when his claim payment was $12,000 less than he expected. Sai and his partner were seriously injured in the accident, and his...

FSCL Case Study

Car written off but bills remain

Lucinda* was driving her BMW by a lake when she was caught up in flash floods. Water splashed up into the engine bay and into the computer systems at the rear of the car. After getting the car towed home, she asked her insurance...

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$1bn NZ auto repair industry under threat from ...

New Zealand’s car repair industry could lose up to 15% of its revenue to offshore-owned rivals, an industry trade body has claimed. It comes as insurers under Australian-owned IAG (AMI, State, NZI and Lumley), rapidly...

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Is safety technology having the desired impact?

Oliver Jepson, National motor manager, NZI

The first breakthrough in car safety came in 1934 when General Motors performed a crash test for the very first time on a 1929 Chevrolet. Since then, the transport industry has (thankfully) come a long way when it comes to...

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Misunderstanding “off-roading”

A man complained his insurer had an incorrect understanding of the term “off-roading”. His claim had been declined after his vehicle stopped in the middle of a river. In May 2020, Mr Vaai* was driving his vehicle...

FSCL Case Study

Conviction causes confusion

A business owner runs a small construction company. As their business grew they contacted an insurance adviser to take out public liability insurance. The adviser sent through the policy documents, invoice and a form requesting...

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New windscreen book online solution available for broker partners now

Alongside our broker partners, we’re committed to delivering exceptional customer service that is quick, easy, and convenient. We know how frustrating it can be for clients when they get a windscreen chip, and that’s...

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Driver-only quandary

QUESTION: Our client had taken out PMV policy and it was named driver only comprehensive policy. Named driver is under 25. Driver's uncle was driving the car who caused the accident. He is over 25 and has no previous...

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Over 25% reduction in vehicle accident rates ac...

Revolutionary technology from global risk management innovator, eDriving, has forever changed the way driving is measured, reported and improved. MENTOR by eDriving is a state-of-the-art digital driver risk management app that uses...

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Careless car insurance client

QUESTION: A client lives in an upmarket suburb and their house is up a long driveway some 80m+ long and not visible from the street front. Our client was having a number of guests around and as a result left his keys in his...

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Under the influence, or not?

QUESTION: A commercial client of mine has a Vehicle Fleet with approx 20 vehicles insured. In December 2020, one of their staff was driving home on a Friday evening, having stopped at a friends house for dinner and a few...

FSCL Case Study

Nowhere to hide for hidden costs

In 2020, two small business owners began to suspect that their former insurance broker had charged them fees without telling them. When they first placed their insurances through the broker in 2016, the broker sent them a bundle of...

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Threshold for an interruption claim

Question. .. A motor vehicle dealership holds a BI policy and insures their full gross profit. The operative clause reads: ".....the insurer agrees to indemnify the insured for loss resulting from interruption to or...

FSCL Case Study

Value for money?

The insured bought his first car from a motor vehicle dealer for $8500. The dealer, acting as a agent for the lender, arranged the loan and included both mechanical breakdown insurance and guaranteed asset protection insurance without...

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