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On 28 February 2025, the Supreme Court of New South Wales fined Allianz Australia Insurance Limited (‘Allianz’) AU$13.5 million and AWP Australia Pty Ltd (‘AWP’) AU$3.3 million for making false or misleading stat...
IFSO Case Study
On 17 November 2022, Mr and Mrs Letterman* insured their household contents. Shortly after, on 21 November, Mrs Letterman made a claim, saying that her TV had been damaged on 19 November while they were moving house. However,...
IFSO Case Study
Manaia* made an insurance claim for damage to her house caused by her neighbour’s construction work. Her insurer accepted the claim, but a disagreement arose over the cost and scope of repairs. The insurer based the est...
FSCL Case Study
Highlighting the importance of documentation for advisers
It is important for insurance advisers to confirm to their clients in writing the instructions the clients have given to them. This avoids misunderstandings and provides the client with the chance to correct any errors. It also provides...FSCL Case Study
What happened? In May 2024, Sam* and Anna* travelled to New Caledonia for a two-week holiday. They had a complimentary travel policy as a feature of their credit card. The policy was underwritten by an insurer. Sam and Anna paid...
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Corporate leaders face increasing scrutiny
A new report on the directors’ and officers’ (D&O) insurance market has highlighted increased regulatory scrutiny, growing litigation risks, and shifting market dynamics as key themes for 2025. The Global Insurance...Feature
A report into the insurance industry’s response to New Zealand’s largest ever weather events has set out a number of actions to improve responses to future events. The North Island Weather Events: The Insurance...
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AMI's new insurance data - sourced from the largest general insurance dataset in the country - reported almost 12,000 vehicle theft claims throughout 2024, including claims relating to attempted vehicle theft. Last year, the...
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Financial performance took a hit from event
Wool carpet manufacturer Bremworth has reached a final insurance settlement for losses sustained due to Cyclone Gabrielle in February 2023. The company confirmed that the total settlement amount is $104.2 million, with insurers set...Feature
Technology and artificial intelligence (AI) are reshaping insurance distribution, creating challenges and efficiencies for intermediaries, as insurers balance profitability with customer and agent satisfaction. Capgemini’s...
