FSCL Case Study
Hasim* was an uber driver. In 2023, he arranged insurance for his vehicle through an insurance adviser. During the initial phone discussion, the insurance adviser asked about the value of the car, and Hasim said he had bought it f...
FSCL Case Study
In 2021 Hailey*, a school principal, arranged insurance to cover the cost of any damage and repairs to her school’s devices and equipment. On 5 December 2022 at about 7pm, the insurer sent Hailey an email saying that the insurance...
IFSO Case Study
The insurer asked Rose* whether she had taken any medication in the 24 hours prior to her car accident. Rose said she had taken half a sleeping pill at 11pm the night before. Dispute over sleeping pill Heather* had car insur...
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The Insurance and Financial Services Ombudsman (IFSO) scheme has received a record number of nearly 5,000 enquiries over the past year, marking a 21% increase from the previous year. Karen Stevens, the IFSO ombudsman,...
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Data privacy and security compliance were identified as the primary concerns of 75% of global insurers and 83% of their New Zealand and Australian counterparts, according to a Gallagher Bassett survey. The claims and risk...
IBANZ Forum
QUESTION: Insurer has declined a claim on the pool due to the hydrostatic pressure. Details of events: 1. Dec 21: Pool is emptied and checked by pool specialist for painting. Hydro...
FSCL Case Study
Peter* owned a franchise business, which had a number of insurance policies (material damage, public liability and commercial vehicle cover) arranged by a broker. In mid-2021, Peter was looking to change insurers because he wanted to...
IFSO Case Study
Ani* made a claim on her mechanical breakdown policy when her car’s transmission failed. However, her claim was declined because she had breached the service requirement condition in her policy. This condition required Ani to...
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More than 55% of drivers have admitted to being distracted on the road, while 21% say they have driven under the influence of drugs or alcohol, according to an AMI survey. The insurer’s national survey found that mobile...
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The Marsh McLennan Global Risks Report 2024 captures insights from nearly 1,500 business leaders and experts worldwide, providing a short-, medium- and longer-term perspective on unfolding risk to help organisations make informed,...
