FSCL Case Study
Olivia* is the owner of a small home renovation business supplying both material and labour to homeowners (the business), in the Hawkes Bay area. In February 2023 the area was severely impacted by Cyclone Gabrielle, causing m...
FSCL Case Study
Patricia’s* small business was affected by Cyclone Gabrielle in February 2023. The premises flooded and the business was closed for several weeks. Patricia submitted a claim to her insurer to cover material damage and business int...
IFSO Case Study
Mr and Mrs Chen* held insurance on their house. In January 2023, the Auckland region was affected by widespread flooding, and the house was damaged as a result. Mr and Mrs Chen made a claim to their insurer for the damage. ...
Feature
In years gone by, New Zealand was often jokingly referred to as the land of sheep, with around 10 of them for every person. While the number of sheep has dropped in the last few years to a ratio of five to one, we are still a nation...
FSCL Case Study
Hasim* was an uber driver. In 2023, he arranged insurance for his vehicle through an insurance adviser. During the initial phone discussion, the insurance adviser asked about the value of the car, and Hasim said he had bought it...
FSCL Case Study
In 2021 Hailey*, a school principal, arranged insurance to cover the cost of any damage and repairs to her school’s devices and equipment. On 5 December 2022 at about 7pm, the insurer sent Hailey an email saying that the insurance...
IFSO Case Study
The insurer asked Rose* whether she had taken any medication in the 24 hours prior to her car accident. Rose said she had taken half a sleeping pill at 11pm the night before. Dispute over sleeping pill Heather* had car...
Feature
The Insurance and Financial Services Ombudsman (IFSO) scheme has received a record number of nearly 5,000 enquiries over the past year, marking a 21% increase from the previous year. Karen Stevens, the IFSO ombudsman,...
Feature
Data privacy and security compliance were identified as the primary concerns of 75% of global insurers and 83% of their New Zealand and Australian counterparts, according to a Gallagher Bassett survey. The claims and risk...
IBANZ Forum
QUESTION: Insurer has declined a claim on the pool due to the hydrostatic pressure. Details of events: 1. Dec 21: Pool is emptied and checked by pool specialist for painting. Hydro...
