Case Study

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Complexity to Clarity

What NIBA's new consumer research means for New Zealand brokers

The National Insurance Brokers Association (NIBA) in Australia has released the second in its series of sector insights, and this one deliberately views the industry through a client lens. Where Ready or Reacting? Shaping the Future of...

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Insights for brokers from new FMA research on a...

The Financial Markets Authority published two companion reports in March 2026 covering access to financial advice in New Zealand. One draws on a nationally representative survey of 1,000 consumers conducted in September 2025. The other ...

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AMI urges households to take lithium-ion batter...

AMI is urging New Zealand households to stay vigilant, as new data shows most lithium-ion battery incidents stem from unsafe charging. AMI Executive General Manager Claims, Steph Ferris says the data shows just how quickly things ...

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From recovery to resilience - our evolving roles

Historically, insurance has enabled recovery after an event. That role remains critical. But as QBE Pacific CEO and Managing Director, Jonathan Groves has consistently said, the most valuable dollar in the system is not the one spent...

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ACC turnaround on track

Long-term claims growth hits decade low

Accident insurer's report shows the long-term claims pool grew just 0.3% and 92% of clients on weekly compensation returned to work within a year. New Zealand’s Accident Compensation Corporation (ACC) has released its...

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CEO says AI strategy only half the equation

The insurance industry is in the grip of a familiar tension. Carriers are pouring capital into AI-driven automation, promising faster underwriting, smarter claims handling and leaner operations. And yet, as Aon's Chief Executive...

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Allianz transfers global commercial cyber portf...

Allianz Commercial plans to transfer its standalone commercial cyber insurance portfolio to Coalition under a multi-year global arrangement that will make Coalition its exclusive partner for commercial cyber business. The transaction,...

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Swiss Re CEO bets on AI for productivity gains ...

Swiss Re CEO Andreas Berger says AI will overhaul how the reinsurance group operates, predicting productivity gains "such as we have not seen in decades," while defending a business partnership that has drawn accusations of...

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A storm every eight days: Weather claims spike ...

New data released recently reveals a record 46 storms over the past 12 months, driving a sharp rise in claims. Phil Gibson, AMI, State and NZI CEO, says: “Between autumn 2025 and summer 2026, our claims teams supported...

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In an election year, New Zealanders have the ch...

Kris Faafoi is Chief Executive of the Insurance Council of New Zealand | Te K...

New Zealand has started 2026 with a reminder about the reality of extreme weather. In January, communities across the upper North Island and East Cape experienced torrential rain, flooding and landslips that damaged homes, cut...

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