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QUESTION: Insurer has declined a claim on the pool due to the hydrostatic pressure. Details of events: 1. Dec 21: Pool is emptied and checked by pool specialist for painting. Hydro ...
FSCL Case Study
Peter* owned a franchise business, which had a number of insurance policies (material damage, public liability and commercial vehicle cover) arranged by a broker. In mid-2021, Peter was looking to change insurers because he wanted to r...
IFSO Case Study
Ani* made a claim on her mechanical breakdown policy when her car’s transmission failed. However, her claim was declined because she had breached the service requirement condition in her policy. This condition required Ani to serv...
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More than 55% of drivers have admitted to being distracted on the road, while 21% say they have driven under the influence of drugs or alcohol, according to an AMI survey. The insurer’s national survey found that mobile...
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The Marsh McLennan Global Risks Report 2024 captures insights from nearly 1,500 business leaders and experts worldwide, providing a short-, medium- and longer-term perspective on unfolding risk to help organisations make informed,...
FSCL Case Study
In 2012 Henry* bought his first house and asked an insurance broker to arrange house insurance. The broker corresponded with Henry using his work email address, but the email address on the insurance application form was different....
IFSO Case Study
The declined claim In June 2023, Graham’s* vehicle broke down on the motorway and was then hit from behind by another vehicle. Graham made a claim to his insurer, but the insurer declined the claim and avoided the...
FSCL Case Study
Henry* owns an adventure tourism business. Henry has insurance for his business arranged through his insurance broker. In February 2023, the broker told Henry that his policies were due for renewal in March 2023. The broker...
FSCL Case Study
Iris* works for a mining company that has a commercial motor vehicle insurance policy with the insurer. Iris regularly operates the company’s excavators. In August 2022, a mechanic came to the company’s site to repair...
IFSO Case Study
When Rawiri’s* car was damaged in the Auckland floods, he thought he would be fully covered, having arranged car insurance with an agreed value of $19,000 just a year earlier. However, when Rawiri made his insurance claim,...
