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FSCL Case Study

Policy renewal pain leads to complaint

Henry* owns an adventure tourism business. Henry has insurance for his business arranged through his insurance broker. In February 2023, the broker told Henry that his policies were due for renewal in March 2023.  The broker s...

FSCL Case Study

Loose bolts cause dispute

Iris* works for a mining company that has a commercial motor vehicle insurance policy with the insurer. Iris regularly operates the company’s excavators. In August 2022, a mechanic came to the company’s site to repair a...

IFSO Case Study

Flood-damaged car not fully covered

When Rawiri’s* car was damaged in the Auckland floods, he thought he would be fully covered, having arranged car insurance with an agreed value of $19,000 just a year earlier. However, when Rawiri made his insurance claim, th...

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Detection and response tools important as cyber...

This year has seen a “worrying resurgence” in ransomware and extortion claims, Allianz Commercial warned in a new report.  Following two years of high but stable loss activity, dangerous online activity is on the...

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Repairhub launches apprenticeship programme

Repairhub, AMI, State, and NZI's specialist vehicle repair centre, has launched an apprenticeship programme to attract new talent to the industry.  “The collision repair industry as a whole has been struggling to...

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NZI supports businesses with electrical safety

NZI is helping businesses manage and mitigate electrical safety and lower the risk of commercial fires. The group’s electrical safety inspectors, Toby Lancaster and Zak Dean, are working to identify customers’...

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Vero upskills staff following EQC claims surge

Vero Insurance New Zealand is providing additional training for employees to become assessors for EQCover claims under the EQC Act after a surge in claims.   Nearly ten months after the Auckland floods and Cyclone...

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Court of Appeal decision focus: Leisure Investm...

By Cecily Brick, partner, Fee Langstone

Earlier this year, the Court of Appeal upheld a High Court decision finding the owners of the Christchurch Adventure Park liable for losses caused to neighbouring property owners whose homes were damaged by the spread of fire from the...

Humans of NZI

Driven by data and numbers – and a love of people

Jason Phang has been with IAG New Zealand for almost 14 years. He started in the firm’s marketing and reputation team in 2009, looking after NZI. Fast forward to 2023, Jason is now NZI’s manager for portfolio, pricing...

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Lockton New Zealand appoints Buckle as CEO

Global insurance broker Lockton has appointed Craig Buckle as its New Zealand chief executive officer, effective from January.  Buckle succeeds Peter Lowe, who led the broker group’s expansion into the Pacific region....

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