Latest Articles

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Joint insurance venture creates new opportunit...

A joint venture between Apex Insurance and insurance industry veteran Brent Mullan is bringing new marine insurance solutions to a market which has a far-reaching impact on the economy.  Apex Marine & General will ope...

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‘I’ve seen the power of insurance first hand’

Julian Clarke, director of Apex’s Christchurch branch, shifted to the industr...

How did you get into the industry? After a long career in another industry I decided that it was time for a change in 2018 and I looked around for an industry where I felt that I could make a fundamental difference to people`s li...

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More conduct rules on the way

A bill that will put more conduct obligations on insurers has passed its first reading in Parliament. The Conduct of Financial Institutions Bill was drafted after reviews by the Financial Markets Authority and Reserve Bank, which w...

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Criteria for earthquake-prone loan scheme revealed

Owner-occupiers of unit and apartments living in earthquake-prone buildings will have certainty about what support they’ll be eligible for from the Government, Minister for Building and Construction Jenny Salesa says. The...

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Comparison sites on hold for now

New Zealand’s general insurers are unlikely to be forced to comply with a comparison site any time soon. The idea was suggested as part of insurance law reform work by the Ministry of Business, Innovation and Employment....

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Southern Cross Travel Insurance appoints new COO

Southern Cross Travel Insurance (SCTI) has announced the appointment of Damien Tucker to the role of Chief Operating Officer as it ramps up its focus on delivering exceptional customer service experiences.  Tucker will provide...

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Are you compliant?

By Rod Severn, CEO, Professional IQ College.

As I sit here at a Compliance Symposium in Wellington, listening to industry experts discuss the merits of compliance, I realise how many areas of business this topic actually covers.  Sometimes we forget how far compliance...
(Dec 2019)

FSCL Case Study

Mother caught out by daughter's non-disclosure

A client, with the help of a broker, arranged insurance for herself and her daughter to drive a work vehicle. The woman was aware that her daughter had a couple of issues in the past and wrote on the insurance application form that...
(Dec 2019)

FSCL Case Study

What's the difference between manufacture and c...

The insured company make “tilt panels” on construction sites. Tilt panels are horizontal concrete slabs that will eventually become walls of a building. To make a tilt panel, the company pours concrete into a framework that...
(Dec 2019)

Ask an Expert

Timing

Question…  If cover has been changed from one provider to another at renewal and it has always been known that policies take effect and expire on 4pm on the day, what happens if a claim occurs right on 4pm? Who is...
(Dec 2019)

Ask an Expert

Carpet conundrum

Question…  We all recall the change to personal lines policies a while ago where insurers decided to determine “carpets” were now insured under a house policy rather than under contents, as had been the...
(Dec 2019)

Ask an Expert

Unused Payout

Question…  If a retail client suffers a total loss and decides not to reinstate/ reopen their business but walk away, are they still entitled to make a claim for their stock which was insured under their material...
(Dec 2019)

Ask an Expert

What's grossly negligent?

QUESTION…  Client got a flat tyre on his farm while fetching wood in his ute. Changed the tyre on his ute and went back home. He replaced the two front tyres of the ute, as he had a spare set in his garage. Client...
(Dec 2019)

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When you need the best

When your client has a cracked windscreen, it might be due to an accident or if it’s a broken rear window, it might have been an act of vandalism. Whatever the cause, you want to be confident that your client will be well looked...
(Dec 2019)

IFSO Case Study

Jewellery Claims

...how complaints can add value for you and your clients...

Jewellery is commonly lost, damaged or stolen. You can help your clients by encouraging them to take simple steps now to avoid problems later. The best time to take action, and to understand insurance policies, is before anything does...
(Dec 2019)

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