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Question... Is a "fuel card" deemed to be the same as a "credit card" ? Client has had a fuel card stolen and used. We are trying to put a claim under a crime policy but there is not definition under the...
Ask an Expert
Question... We appear to have an unusual situation with travel policies and their response to the coronavirus. In general terms, the current advice is as follows. For any travellers proceeding with travel plans, there is ...
IFSO Case Study
The Fair Insurance Code was developed by the Insurance Council of New Zealand (ICNZ) and applies to all ICNZ members. It encourages good conduct and professionalism and describes how the relationship between insurers and their customers...
FSCL Case Study
FSCL expects more complaints about insurance brokers as the pandemic effects ...
We are starting to see a few complaints about insurance brokers arising out of Covid-19 disruption and expect we may see more as time goes on. We anticipate that as clients, in particular small businesses, discover that their...Feature
By Andrew Ryan and Simon Akozu, Minter Ellison Rudd Watts
Inland Revenue has confirmed that a third party claimant who is GST-registered can be liable for GST where they receive a payment from an insurer in settlement of an insured person’s liability. This applies irrespective of...Opinion
Insurers have opportunity to show support for New Zealand in Covid-19 recover...
Navigating the turbulence of a global economic crisis requires insurers to maintain an even ballast between the cargo of customer interests and buoyant solvency. In New Zealand, rated one of the riskiest for its size, the...Opinion
Recent English case provides lessons for NZ By Crossley Gates
A Parliamentary Bill is due later this year to start the process of reforming New Zealand’s duty of disclosure law, as well as many other insurance law reforms. However, given the Covid-19 pandemic, we expect this may...Feature
By Jeremy Muir, Maria Collett-Bevan, Minter Ellison Rudd Watts
Conduct of Financial Institutions Bill The Government has made it clear that ensuring that financial institutions’ “conduct and culture” result in good outcomes for all customers is a priority, following...Feature
Fewer claims, more hardship – insurance companies navigating pandemic are in ...
Insurers are used to crises: earthquakes, floods, fires and accidents. But this year’s pandemic has thrown a new set of challenges at New Zealand’s insurance industry. Insurers have had to grapple with the...Humans of NZI
A love of travel runs through the veins of Claire Shepherd, Strategic Growth ...
Born and bred in North Wales (except for three years in Brisbane as a young girl with her family), Claire started her insurance career over 20 years ago as a part-time job while she was studying environmental science at...Feature
By Angela Cuming
Insurance brokers have felt the impact of Covid-19 swiftly and keenly. From dealing with slow home office internet speeds and the demands of junior “co-workers” home from school to managing clients who are suffering...Feature
By Nick Frith, Andrew Horne, Minter Ellison Rudd Watts
The need to manage risks in an ever-changing world is not new. The insurance market has seen sea changes in approach over the last few decades, driven by the emergence of new risks and lessons from significant events. Significant...Profile
Suncorp New Zealand’s chief executive Paul Smeaton has been elected president...
What do you think the big challenges are for insurers right now? Supporting vulnerable customers is front and centre for all of us right now. The economic and health challenges that have unfolded as a result of Covid-19 are...Profile
Melanie Gorham took the role two days before New Zealand shifted to level 4 l...
If you were choosing a time to start a new job, two days before New Zealand went into unprecedented lockdown in response to a global pandemic might not be it. But new IBANZ chief executive Melanie Gorham is upbeat and positive...Feature
Suncorp New Zealand is helping children affected by domestic violence stay connected with their schools and online learning through a one-off $100,000 donation to the domestic violence charity, Shine. Suncorp New Zealand has...
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