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Suncorp supports vulnerable customers

Insurer Suncorp has established a customer vulnerability framework and training programme to support customers in vulnerable circumstances. The group has increased its number of community support service partners, including Lifelin...

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Strong performance sees Tower pay dividend

Kiwi insurer Tower has paid a dividend to investors after posting a strong set of financial results. The group paid an interim dividend with its half-year results in May. Blair Turnbull, Tower CEO, said there an ongoing focus ...

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IAG profits fall

IAG, the owner of State, NZI, and AMI, recorded a drop in New Zealand profit in the year to June as claims volumes increased. The New Zealand business remained highly profitable, however, with strong customer retention and premium ...

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Marine cargo surveying – how times have changed

Shelley Beasley, head of marine NZ at Sedgwick, started her career as a surveyor in the New Zealand marine industry in 1986, and provides an update on the cargo market. Go back 30 years Exponential growth in shipping,...

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Claims teams - the human face of insurance

Claims is a people business, writes Dr. Dexter Morse, former Director Global Insurance & Risk Management at the International Air Transport Association (IATA). There are so many lessons to be learned from the claims department....

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Vero urges Canterbury farmers to use mental hea...

Vero Insurance urged customers affected by flooding in Canterbury to use the mental health benefit on their rural insurance policies. “The flooding in Canterbury is having a significant impact on our rural insurance...

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Playing the long game

Murray James talks about his cricketing days and how he got off the mark in t...

Wellington born and bred NZI Corporate Manager Murray James has been in the insurance industry for almost 30 years, and he’s proud to say he’s in it for the long term. What started with a ‘foot in the door’...

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COVID-19 insurance issues from around the world

Nick Frith and Thomas Leggat, Minter Ellison Rudd Watts

The scale of the COVID-19 crisis made it obvious that the pandemic, and the public health measures it prompted from governments, would have major implications for the insurance world.  Responding to an unprecedented disruption in...

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Aon-Willis Towers Watson merger called off

Broking giants Aon and Willis Towers Watson have called off their $US30 billion merger, blaming US regulators for blocking the mega-deal. The two international broking and advisory groups scrapped plans to combine after running...

SPOTLIGHT ON

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Climate change prompts risk-based pricing revol...

More than ever, underwriters are moving towards risk-based pricing. Brokers n...

Insurers in New Zealand are under increasing pressure to avoid over-exposure to natural catastrophes in high risk regions and coast lines up and down the country. As a result, risk-based pricing has come to the fore as underwriters look...

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Q&A Vero on the National Disaster Response Model

Covernote asks Vero executive manager for specialty claims Matt Williams abou...

How long have insurers and the EQC been in discussions to create this scheme? The new Natural Disaster Response model is something that has been evolving over a number of years. Since 2016 Vero Insurance has been working...

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New-look Natural Disaster Response agreement

A new National Disaster Response scheme has been created which will see insurers become a single point of contact for disaster-related claims. Insurers and the EQC have confirmed a deal which will see all claims handled by private...

SPOTLIGHT ON

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Cyber threats, insurance and the legal response

Andrew Horne and Hannah Jaques, Minter Ellison Rudd Watts

Cyber-attacks on businesses and other organisations are both increasingly common and increasingly damaging. It is no longer a surprise to read a news or business website and learn of a cyber-attack that has caused significant disruption...

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Suncorp appoints Andrew MacFarlane as CFO

Suncorp New Zealand has appointed Andrew MacFarlane as its new chief financial officer. MacFarlane joins in September from ANZ, where he has spent the last 25 years in finance roles including in its institutional division, retail...

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Over 25% reduction in vehicle accident rates ac...

Revolutionary technology from global risk management innovator, eDriving, has forever changed the way driving is measured, reported and improved. MENTOR by eDriving is a state-of-the-art digital driver risk management app that uses...

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