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Under the influence, or not?

QUESTION: A commercial client of mine has a Vehicle Fleet with approx 20 vehicles insured. In December 2020, one of their staff was driving home on a Friday evening, having stopped at a friends house for dinner and a few dri...

FSCL Case Study

Nowhere to hide for hidden costs

In 2020, two small business owners began to suspect that their former insurance broker had charged them fees without telling them. When they first placed their insurances through the broker in 2016, the broker sent them a bundle of...

FSCL Case Study

High value item risk

A client arranged travel insurance for her holiday in Spain through an insurance broker. The broker asked her about the details of her holiday and whether she had any pre-existing medical conditions. The broker did not ask whether ...

FSCL Case Study

Does a broker have to go above and beyond?

A client had home, contents, and motor vehicle insurance with her insurer for a number of years. The insurer required the client to arrange the insurance through a broker, and insurance had to be paid by annual premiums. In...

IFSO Case Study

Stress after the storm

A massive storm caused damage and flooding to an insured’s house.  One of the insured, who was undergoing cancer treatment and immune-compromised, was concerned about living in a damp, damaged house. The insurer...

Feature

ICNZ criticises FENZ funding review

The Insurance Council of New Zealand has hit out at the government’s decision to continue funding Fire and Emergency New Zealand through a levy model.  Following a review, policymakers concluded insurance premiums should...

Feature

PSC taps Allianz for chief executive

Insurance group PSC has hired a senior executive from Allianz to run the group, which includes broker network PSC Connect. ASX-listed PSC Insurance Group has appointed David Hosking to the new role of CEO PSC Australia and New...

Feature

Delta Insurance eyes global growth

Kiwi underwriting agency Delta Insurance Group has restructured its management team as it eyes international expansion.  Delta Insurance New Zealand chief executive Craig Kirk is appointed into a new role as director for...

Feature

Brokerslink appoints regional managers

Global independent broker network Brokerslink has appointed a series of new regional managers across the Asia-Pacific region. Brokerslink provides risk assessment, risk management, and insurance solutions to corporate clients. The...

Feature

RBNZ creates insurance enforcement department

The Reserve Bank of New Zealand is to beef up its regulatory enforcement of the banking and insurance sectors with a new compliance unit. The new arm will look "to promote confidence in compliance across regulated...

Opinion

Update on the remedies for fraudulent claims i...

For as long as there are insurance products, there will be fraudulent claims. This seems certain. We revisit the law relating to fraudulent claims and draw attention to one recent development in this area. Historically, there...

Feature

Time for employers to consider mental health

With quarter of a million mental health-related workplace insurance claims ac...

The time for taking mental health in the workplace seriously has passed. It is now vital for employers to be taking active action on addressing the mental health challenges their workforce faces. Why? Because of the prevalence of...

Feature

PSC Connect “Next Level” Queenstown Conference

PSC Connect held their very successful inaugural NZ conference at the QT Queenstown earlier in May with over 130 delegates attending what was one of the first industry conferences held since Covid-19 hit NZ shores. PSC Connect NZ...

Humans of NZI

Combining process with creativity

Meet NZI’s new EM Operations and Governance, Nancy So

Driving positive change through good processes and creative thinking has always motivated Nancy So, who has recently been promoted into the new role of executive manager operations and governance for NZI.  Born in Guyana in...

Feature

Managing bushfires in New Zealand

By Mark Taylor Chartered Loss Adjuster, Major & Complex Loss (MCL) Global Pr...

Bushfires are a foreign disaster for New Zealand. Although there have been wildfires in the past, none have been as intense as the recent cases in Australia. The climate in New Zealand is different, and the land isn’t expansive...

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