Latest Articles

FSCL Case Study

Why are my claims taking so long?

The construction company complained that their insurer had mishandled several...

A construction company used an insurance broker to arrange commercial insurance policies with their insurer. Between 2021 and 2022, the company made various claims against their insurance, including in June 2021 for damage to a crane, i...

IFSO Case Study

Incorrect fuel put into car

Stacey's* car insurance claim was declined because AdBlue had been put into its fuel tank. Stacey had car insurance. In 2024, her car broke down because AdBlue, a diesel exhaust fluid, had been put into its fuel tank. AdBlue wa...

IFSO Case Study

Words debated following landslip

A company owned a rental property covered by a commercial business insurance policy.  After a heavy rain event, the rental property was damaged when the slope behind it slipped. The repair costs for the damage came to $9,706, ...

IBANZ Forum

Run off requirement for public liability

QUESTION Hi - after recommending a client who is a retiring plumber continue with public liability for an annual term after retiring, I received this response from their solicitor. I'd appreciate your thoughts on their...

IBANZ Forum

Carriers liability

QUESTION We have a client who carries goods around NZ that he does not own, to show to retailers so that they may order the product directly from the supplier. The suppliers insure the goods whilst in our client's care....

IBANZ Forum

Who are Assessors / Loss Adjustors answerable to?

QUESTION We have been experiencing a rapidly growing number of claims where assessors and loss adjustors are displaying a strong bias against the client in favour of the insurers.  We all know they are supposed to...

IBANZ Forum

Legal interpretation of entanglement exclusion

QUESTION I would like a definitive answer on an interpretation of the following exclusion please: "Loss resulting from ingestion or entry of any foreign object into any agricultural implement or machine (eg....

News from Australia

AI errors could lead to ‘next silent cyber’

Underwriters should be on alert for unwitting exposure to claims stemming from inaccuracies caused by artificial intelligence, an insurance lawyer says.  AI could be “even more pervasive than cyber in terms of where it...

News from Australia

Broker code committee urges tougher time frames...

The Insurance Brokers Code Compliance Committee has recommended improvements around transparency, clarity and breach reporting in its submission to the ongoing code review. The deadline for feedback on a consultation document has...

News from Australia

Industry calls for ‘future focus’ after Labour ...

Australian Insurers and brokers are targeting a constructive relationship with the federal government after Prime Minister Anthony Albanese led Labour to an emphatic victory in the recent election. They have urged Canberra to...

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