Insurer

Feature

Aussie broker giant CBN enters New Zealand with...

Australia’s Community Broker Network, a private insurance broker network backed by ASX-listed Steadfast Group, has launched in New Zealand by acquiring Folio’s local insurance broking network.  Folio, a New Zealand...

FSCL Case Study

Theft not reported to local police

In March 2024, Ari* was on a holiday in Bali with her friends. On their last day, they checked out of their hotel and left their suitcases there while they went out. Ari packed all her valuable clothing and accessories in her backpack, ...

IFSO Case Study

Dispute over Range Rover repairs

In January 2024, Paul’s* Range Rover was stolen. Paul notified his insurer and made a claim.  Just over two weeks later, the vehicle was recovered, and the insurer arranged for it to be repaired.  However, afte...

IFSO Case Study

Flight delayed by weather

Tama* held travel insurance for a trip to the USA.  During his trip, a connecting flight he was taking from Boston to Los Angeles was delayed, meaning he missed his flight back to New Zealand. As a result, he had to pay for...

IBANZ Forum

FENZ Levy on boats

  QUESTION I have a client whose existing boat policy (insured elsewhere) is a GST-exclusive policy; therefore, the Levy has been calculated off the GST-exclusive price. Now I am obtaining some quotes, and these...

IBANZ Forum

Unoccupied spec homes & NHCover

  QUESTION We have a discussion going on about just completed spec homes, that are unoccupied. Do these qualify as a dwelling, and therefore have NHCover available to them? I can't find a specific...

IBANZ Forum

Insurer's liability on jewellery claims

  QUESTION A policy wording states the limit on what an insurer will pay is $5,000 in regards to unspecified jewellery, and they then issue a purchase authority to the jeweller for the full amount (true replacement...
(September 2025)

Feature

Results of 2024 General Insurance stress test p...

On 6 May 2025, the Reserve Bank of New Zealand (RBNZ) published the results from its 2024 General Insurance industry stress test. The purpose of the stress tests was to assess the insurance industry’s ability to respond in the...

Feature

Getting ready for the Contracts of Insurance Act

Time is ticking for the insurance industry to get ready for the implementatio...

The Contracts of Insurance Act is a new consumer protection law that repeals five Acts currently in force and increases the obligations on brokers and insurers.  Speaking to a recent professional development seminar for...

FSCL Case Study

The important difference between payment waiver...

In March 2020, Tawera* borrowed $16,000 to buy a new family car. Alongside the loan, Tawera purchased a health waiver that was intended to help him if he was unable to make his loan repayments due to sickness, hospitalisation, or...

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