Home Insurance

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Pool claim denied

QUESTION: Insurer has declined a claim on the pool due to the hydrostatic pressure. Details of events:     1.     Dec 21: Pool is emptied and checked by pool specialist for painting. Hydro ...

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Benchtop confusion

QUESTION: The claim involves a customer's benchtop. The customer wishes to claim against the Insured for a new benchtop. The Insured installed the benchtop two years ago at their customer's house. The Insured advised...

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IBANZ urges home buyers to plan insurance

The Insurance Brokers Association of New Zealand urged home buyers to think with their heads rather than their hearts when committing to a real estate purchase. New actuarial data supplied to Treasury shows house insurance premiums...

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Home buyers demand flood information

New research from insurers AMI, State and NZI revealed that 86% of people would now consider climate risk when choosing a home, compared to 55% just two years ago. The research found that house hunters rank weather and natural...

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Property damage problem

QUESTION Hi team, In the past, we have had claims declined because the allegation against our client didn't include actual property damage (even though there may have been some). This time, a claim has been declined...

A Year in Review

Tenant cracks stove top

QUESTION Hi Team, I have had a client who is renting a property. A pot was dropped on the ceramic stove top leading to a chip. This has now grown into a crack and the landlord would like the top replaced. The...

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Subsidence dispute

QUESTION Hi, The insuring clause of a policy covers any unforeseen and sudden physical loss or damage caused by; (f) subsidence, landslip, rockslide or any other movement. The same policy excludes - loss or...

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Body corp bother

QUESTION Hi Crossley, In respect of a body corporate, are we required to ask each unit owner whether they have adverse history to declare, as they are effectively an interested party of the body corporate, rather than the...

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Nearly one in ten let home insurance lapse: Con...

Nearly one in every ten homeowners has let their home insurance policy lapse due to high costs, according to a new study by Consumer NZ. The consumer body found that 8% of NZ homeowners have let their policy expire, blaming soaring...

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Is a sea wall a retaining wall?

QUESTION... Hi, I have a question from a client that has left me stumped! They have a sea wall - rocks piled in front of their property to keep soil back from the beach and stop the tidal action of waves from eroding the...

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