Home Insurance

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A storm every eight days: Weather claims spike ...

New data released recently reveals a record 46 storms over the past 12 months, driving a sharp rise in claims. Phil Gibson, AMI, State and NZI CEO, says: “Between autumn 2025 and summer 2026, our claims teams supported custo...

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FENZ levy changes from 1 July 2026

From 1 July 2026, the way the Fire and Emergency New Zealand (FENZ) levy is c...

When do the changes apply? The new levy rules apply to policies that start (are entered into) or renew on or after 1 July 2026. Policies already in place before this date continue under current levy rules until renewal. This...

FSCL Case Study

Rebuilding a flood damaged home

After severe flooding, the Chan* family’s house was badly damaged and needed to be rebuilt. Their insurer accepted the claim and agreed to cover the cost of rebuilding the home. However, a dispute arose about how high the reb...

IBANZ Forum

Defective work – trades endorsement and resulta...

Liability/Cyber/Product Recall/Crime/Fidelity

QUESTION: I’d welcome expert views on interpreting NZI’s Defective Work – Trades Endorsement, particularly around resultant damage. Scenario: A trade contractor installs flashing incorrectly (workmanship,...

IBANZ Forum

Residential vs commercial

NHI/FENZ

QUESTION: An insured builds a self-contained home. The building is intended to be lived in by the insured (owner-occupied). It is 100% residential use. It is a freestanding home that is not attached to any other building. It has...

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Northland weather recovery

Insurance brokers available now to help residents understand cover and claims

UPDATED ARTICLE As Northland assesses the damage from this week’s severe weather event, New Zealand’s network of professional insurance brokers is on standby to help those affected navigate claims that may...

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NZ’s insurance broking community ready to help ...

Following weather-related states of emergency in five North Island districts, New Zealand’s network of professional insurance brokers is on standby to help those affected navigate claims that may result. The Insurance Brokers...

IBANZ Forum

Water leak - cause unknown

Domestic/Lifestyle

QUESTION Our client lives overseas and has a rental property in New Zealand. Following receiving a water bill from TDC for over $14,000 it was discovered there was a leak in the pipe leading from the mains down the driveway to the...

IBANZ Forum

Damaged flooring as a result of burst pipe

Domestic/Lifestyle

QUESTION We have a client who heard running water coming from under the house and immediately called a plumber to investigate.  In order to get to the impacted area, the plumber and subsequently a builder had to remove...

IBANZ Forum

FEL Levy on dwelling insured under Material Dam...

NHI/FENZ

QUESTION I have been assisting a <non-client> of mine, who has held their insurance via a direct insurer. Their residential property, along with two others (either side), suffered a landslip in 2023 on their land that sloped...

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