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IBANZ Forum

Should insurers be using Insurance Claims Regis...

QUESTION: We are finding that frequently insurers are using the ICR when underwriting new house insurance risks. We have come across a number of instances when a client is purchasing a home and the underwriter requests information ...

IBANZ Forum

Asbestos property damage

QUESTION: We have a client who has caused damage to a client's ceiling and is looking to claim for this. Unfortunately the affected property has asbestos in the ceiling. The insurer is suggesting that there may not be cover due...

IBANZ Forum

NHI & FEL levies for part AirBnB use

QUESTION: My client's dwelling is occupied by them and has a small unit downstairs, which is used for occasional AirBnB. The unit is self-contained. The client's sum insured reflects the cost to rebuild the whole build...

IFSO Case Study

Dishonest statement about TV damage

On 17 November 2022, Mr and Mrs Letterman* insured their household contents.  Shortly after, on 21 November, Mrs Letterman made a claim, saying that her TV had been damaged on 19 November while they were moving house. However,...

IFSO Case Study

Woman gets $40k more after disputing insurer’s ...

Manaia* made an insurance claim for damage to her house caused by her neighbour’s construction work. Her insurer accepted the claim, but a disagreement arose over the cost and scope of repairs.  The insurer based the...

FSCL Case Study

Customer discovers house not insured

Highlighting the importance of documentation for advisers

It is important for insurance advisers to confirm to their clients in writing the instructions the clients have given to them. This avoids misunderstandings and provides the client with the chance to correct any errors. It also provides...

SPOTLIGHT ON

Feature

IBANZ flags serious concerns over section notic...

The Insurance Brokers Association of New Zealand (IBANZ) is concerned that the NHC’s discretionary power to decline cover where a Natural Hazard Section Notice is recorded on a property title is not sufficiently understood....

Feature

Insurance brokers concerned about poorly unders...

The Bay of Plenty seaside suburb of Papamoa was recently crowned  Trade Me’s ‘choicest suburb’ , but the Insurance Brokers Association of New Zealand (IBANZ) is concerned an insurance exposure impacting some...

IBANZ Forum

Purposively underinsuring

QUESTION: I'm dealing with a complex situation involving a commercial property owner. The owner recently obtained a valuation on their property, which has come back effectively doubling the previously insured value. Despite...

IBANZ Forum

Do brokers have an obligation to notify banks f...

QUESTION: Whose responsibility is it now to notify banks if there is a mortgage or finance on a policy that is cancelled due to non-payment?   Crossley Gates, Keegan Alexander Decades ago there used to be an...

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