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PIQ College

Expectation versus reality of distance learning

To a certain extent we all have expectations about future events or occurrences which are in part formed by our beliefs and experiences.  If you have not studied by distance learning before you may have some unreal expectations.&n...

PIQ College

Top broker ‘not a salesperson’

This year’s Women in Insurance Broker of the Year winner, Faith Owens from Br...

How did you come to be a broker?  I started my career working for AA Insurance in Penrose many years ago, and then carried on working in insurance in London in the early 2000s. This included a stint at loss adjusting ...

FSCL Case Study

Insurance does not cover daughter’s laptop

The insured travelled to Australia to spend time with her daughter. One day, she accidentally dropped her daughter’s laptop while she was sitting on the couch. The screen became discoloured and eventually stopped working. The insu...

FSCL Case Study

Missing jetski

In early 2018, the insured’s jet ski stopped working. He took the jet ski to his usual repairer, but they were at capacity, and could not take on the repairs. They recommended another repairer, who was performing repairs...

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Boss’s travel goes wrong

Question.. Hope you can assist on a little travel claim as the insurers are declining based on semantics. Our client has a corporate travel policy in place. Our client makes up part of the executive management team and is...

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Insuring against yourself

Question... I have a company who is constructing a building in their own name. They have arranged contract works insurance, but have also asked about defective workmanship. As the building is owned by them, I advised they could...

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Marital property

Question... Our client had a car that was insured in his name stolen. The claim was recently settled by payment to his nominated account.  His wife has now asked for details of the settlement as she says she is...

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Damage discovered too late

Question... A client owns a property in Christchurch. The building suffered some minor damage in Christchurch earthquakes and claim was cash settled . The damage was assessed as plaster and painting only. The tenant now...

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Risk transfer

Question... Our client's general liability policy contains the following exclusion: "Building defects alleging, arising directly or indirectly out of, or in respect of: 2.1 the failure of any building or structure to...

Feature

Conduct, Culture and Resilience in insurance

By Tim Grafton

It has been an unparalleled past 12 months of regulatory reviews around insurance and financial services. From the Hayne Royal Commission in Australia to the FMA reviews into the banking and life insurance sectors in New Zealand, and...

IFSO Case Study

Foreign object causes problem

A client held vehicle insurance with the insurer for his tractor. He made a claim, because a clutch circlip dislodged inside the tractor and became caught in the tractor’s transmission, requiring nearly $18,000 of repairs....

IFSO Case Study

Trailer not fully enclosed

The insured had cover for his mobile business assets. In February 2019, he was contracted to water blast a school. The water blaster and its accessories were secured to a purpose-built trailer and stored within a toolbox which was...

IFSO Case Study

What really happened?

An insured held insurance on his contents and vehicle.  In July 2018, a sequence of events started, which included the taking of the vehicle, and a number of burglaries of the contents.  The client reported the...

Opinion

How should insureds approach claim when full ex...

English Court of Appeal says a ‘hornets’ nest’ or ‘can of worms’ is a valid c...

The English Court of Appeal recently overturned the High Court’s decision in Euro Pools Plc v Royal and Sun Alliance Insurance Plc [2018] EWHC 46. The Court of Appeal allowed the appeal in  Euro Pools Plc v Royal...

Feature

Doig vs Tower Insurance

The Court of Appeal says no to an assigned claim by Andrew Horne and Olivia ...

The Court of Appeal recently delivered judgment in Doig v Tower Insurance, the latest in a series of assigned material damage claims. We covered the High Court decision last year. This decision is relevant to all material damage...

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