Topic: Significant breaches of the Fair Insurance Code 2024-25
Presenter: Claire Benjamin | IFSO
(Time: 10.30am-11am)
The Fair Insurance Code is a code of conduct developed by ICNZ, which sets out the standard of service member companies must provide to their customers. These obligations are in addition to those imposed by the law.
Topic: Insurance issues facing educational institutions
Presenter: Julia Hurren and Jonny Sanders | Duncan Cotterill
The education sector is a unique environment with a wide range of potential issues to be addressed through a distinctly different lens than many other sectors. In this presentation, Julia Hurren and Jonny Sanders of Duncan Cotterill will provide insight about these issues, their experiences with assisting schools, and their observations about how insurance requirements are developing in the education sector.
Topic: Round up of recent complaints
Presenter: Susan Taylor | FSCL
Susan will give you some information about recent complaint numbers to FSCL and will talk about some recent complaints FSCL has investigated about insurance brokers and insurers, including the lessons learned from those complaints.
Topic: New FENZ Levy Regulations: An overview
Presenter: Chantel Kokich and Stephanie Beswick
This presentation will cover the key changes impacting the calculation of levy payers Fire and Emergency levy liability due to the implementation of Part 3 of the Fire and Emergency New Zealand Act 2017 and the Fire and Emergency New Zealand (Levy) Regulations 2024, which come into effect on 1 July 2026.
Topic: Marine 101 update
Presenter: Brad Alcorn | Fee Langstone
Session by Brad Alcorn, Fee Langstone.
Marine insurance is the oldest form of insurance in existence, with its principles developed over many centuries. These principles have significantly influenced other branches of insurance. Yet despite its long history and importance, marine insurance remains an area that is often not well understood, a fact made worse by the wide range of activities that it covers.
Topic: Business Interruption – Claim example – and how well would your client’s cover have performed?
Presenter: Mark Anderson | Commercial Loss Management
We will discuss a Business Interruption calculation of loss as a worked example.
Topic: Don't get hacked
Presenter: Steven Mayo-Smith
Just how secure are you and ready to defend yourself and the business you work for against the increasing rate and sophistication of cyber-attacks? Understanding what to look for and what not to click on or trust is vital. This session will provide you with an understanding of the types of threats and intrusion techniques and the do’s and don’ts of protection.
Topic: Work is killing me!
Presenter: Trevor Slater
As we race towards the end of another year and we know our clients and colleagues will want everything done ‘now’, how will we cope without being burnt out? Trevor will share with you how you deal with both, and provide some practical tips as well as reflecting on NLP and MBIT techniques of dealing with our daily lives.
Topic: Faulty workmanship: extension or exclusion
Presenter: Emma Gabor | Gabor Law
Faulty workmanship exclusions are a top reason for declined claims, but what do they really cover? This webinar unpacks key interpretations, real case studies, and how courts and ombudsmen have weighed in.
Topic: Record keeping and other regulatory developments
Presenter: Damian Lawrence | Mosaic
A focused webinar designed to help brokers stay up to date with evolving regulations and best practices.
Topic: Navigating cyber insurance in the age of AI – emerging risks and claims trends
Presenter: Sophie Curlett | Roberstons Law
This seminar will explore the evolving landscape of cyber insurance, with a focus on how generative artificial intelligence is reshaping both cyber threats and the claims environment for New Zealand SMEs.
Topic: Business interruption – insurance of wages
Presenter: Mark Anderson | Commercial Loss Management
Different ways to insure wages (including Dual Wages) – and what is best for your clients.
Topic: Liability insurance – defective products, tort, and the Consumer Guarantees Act
Presenter: Cecily Brick | Fee Langstone
Where damage results from the supply or installation of a defective consumer product, the Consumer Guarantees Act imposes additional liabilities on all of the parties involved in the supply chain. This seminar will focus on general liability claims and more.
Topic: Travel insurance claims and troubles
Presenter: Claire Benjamin | IFSO
(Time: 10.30am-11am)
Claire Benjamin, Legal Counsel IFSO, discusses travel insurance disputes, covering diverse areas such as travel cancellation and their circumstances, personal item claims, luggage loss and damage, and more extensive disputes over costs for medical treatment, fees and medical evacuation.
Topic: Insurance industry legislation overview
Presenter: Tim Williams, Chapman Tripp, Katherine Wilson and Julie Walsham | IBANZ
(Time: 10.30am-12pm)
This session will provide an up-to-date overview of New Zealand’s regulatory framework relating to recent and proposed developments for key insurance legislation.
