June 4th
Topic: Assessing NHC claims under the new act
Presenter: Kane Bankers & Kate Liddle | McLarens
In this session we’ll examine the exposures faced by elected representatives, and what types of organisations should be considering this coverage to protect the interests of these individuals, who are often unpaid for their services.
June 5th
Topic: Detecting deception
Presenter: Trevor Slater
In this very interesting and fun presentation, Trevor will share with you how to identify when your client is not telling you the full story and how to uncover the truth.
June 11th
Topic: Associations Liability - community and charitable organisations/NFP representatives exposures
Presenter: Ashraf Dhoray & Sharna Garbett | Delta
In this session, we’ll examine the exposures faced by elected representatives, and what types of organisations should be considering this coverage to protect the interests of these individuals, who are often unpaid for their services.
June 17th
Topic: Business Interruption - importance of cover for additional increase in cost of working
Presenter: Mark Anderson | Commercial Loss Management
BI is more than just the insurance of Gross Profit. Cover is automatically provided for Increased Costs as part of the Gross Profit item. But there are limitations to what can be claimed under this item – often referred to as Item 1(b).
July 2nd
Topic: D&O
Presenter: Michael Robertson | Robertson Law
Michael Robertson will talk through the central aspects of a Directors & Officers insurance policy. This will include discussion surrounding the nature of risks and liability faced by directors & officers and D&O policy structure.
July 3rd
Topic: Excel essentials: Creating and understanding formulas
Presenter: Sharyn Baines | Excel at Work
Join Sharyn for an engaging and informative one-hour Teams webinar designed for business professionals who want to enhance their Excel skills.
July 9th
Topic: Home contents: Main exclusions and cover pitfalls
Presenter: Emma Gabor | Gabor Law
An entry-level webinar by Emma Gabor of Gabor Law covering the ins and outs of home contents policies.
July 10th
Topic: Business Interruption – Common problems, pre-loss & post loss – & how to minimise or eliminate these
Presenter: Mark Anderson | Commercial Loss Management
It is often only when a loss occurs that a broker finds out how good their client's BI policy is. It is too late after a loss to retrospectively change the cover. You may not have seen your client’s financial accounts.
July 15th
Topic: Current economic overview and ensuing six-month forecast
Presenter: Brad Olsen | Infometrics
Brad will provide an overview of New Zealand's economic outlook for the second half of 2025. He will examine issues around the labour market, interest rates, inflation, and other economic drivers. He will also touch on global economic drivers and what impact these will have on New Zealand.
July 16th
Topic: AI update
Presenter: Peter Fernando and Sean McIntyre | Duncan Cotterill
Generative AI, such as ChatGPT, is a relatively new technology that can promote more efficient business, communication and productivity, but where can it go wrong?
July 23rd
Topic: Civil litigation 101
Presenter: Brad Alcorn | Fee Langstone
As economic conditions remain challenging the number of disputes being litigated is increasing. This seminar will focus at a high level on the essential steps involved in a High Court civil proceeding, discuss common issues that arise during such a matter, identify the key time periods and address common terms that your clients will encounter during such proceedings.
August 7th
Topic: Front line complaint responding
Presenter: Trevor Slater
Most organisations have, or should have, a good complaint handling process that deals with customer complaints and hopefully resolves them. However, often the part in such a process that is missing is what to do when someone first receives
a complaint.
August 13th
Topic: Mitigating stress and burnout
Presenter: Lance Burdett | Warn International
Lance will speak about the effects of our changing world and how to adapt to the effects from what neuroscience and contemporary research reveal.
August 14th
Topic: Crime Insurance - Essential policy insights and real-world claims
Presenter: Veiko Termonen | Chubb
The session will discuss Commercial Crime insurance including how crime losses occur, what the policy covers, typical exclusions, as well as claims scenarios.
August 19th (Time: 10.30am-11am)
Topic: Domestic contents insurance
Presenter: Claire Benjamin | IFSO
The best time for your customers to think about insurance is before they need it. Where insurance provides cover for sudden and accidental damage, advisers can take steps with their customers to avoid common dispute issues and make it more likely that they have the cover expected.
August 21st
Topic: Product recall
Presenter: Matthew Atkinson | Fee Langstone
This seminar will delve into the key benefits of product recall policies and the significant exclusions from cover. Broker focussed, the seminar will consider when a broker should recommend a product recall cover and what messages brokers should be giving on the limits of the cover available.
August 27th
Topic: Home insurance - key concepts and claims scenarios
Presenter: Jacqueline Wilson | Ando
Join Jacqueline Wilson, Head of Ando Personal Lines Portfolio team, for a practical and informative webinar covering trending issues in homeowners' insurance.
August 28th
Topic: General Liability - back to basics
Presenter: Ian Thompson | Vero Liability
This Back to Basics: Public Liability Webinar will provide a comprehensive breakdown of Public Liability insurance.
September 3rd
Topic: F & G Focus - FAP monitoring insights
Presenter: Andy Crow | FMA
Join us to discuss key insights from the FMA’s monitoring report on Class 1 & 2 Financial Advice Providers. For IBANZ members, there will be a focus on findings and examples from the Fire and General insurance sector. This session is an opportunity to connect with the regulator, discuss their monitoring insights, and ask questions.
September 4th
Topic: Productive conversations
Presenter: Roydon Gibbs
From managing upset clients to negotiating complex deals, this presentation will equip you with tools to navigate every conversation you have. Learn proven strategies to enhance rapport, relevance, and results in all your interactions.
September 9th
Topic: Significant breaches of the Fair Insurance Code 2024-25
(Time: 10.30am-11am)
The Fair Insurance Code is a code of conduct developed by ICNZ, which sets out the standard of service member companies must provide to their customers. These obligations are in addition to those imposed by the law.
September 11th
Topic: Insurance issues facing educational institutions
Presenter: Julia Hurren & Jonny Sanders | Duncan Cotterill
The education sector is a unique environment with a wide range of potential issues to be addressed through a distinctly different lens than many other sectors. In this presentation, Julia Hurren and Jonny Sanders of Duncan Cotterill will provide insight about these issues, their experiences with assisting schools, and their observations about how insurance requirements are developing in the education sector.
September 16th
Topic: Round up of recent complaints
Presenter: Susan Taylor | FSCL
Susan will give you some information about recent complaint numbers to FSCL and will talk about some recent complaints FSCL has investigated about insurance brokers and insurers, including the lessons learned from those complaints.
September 17th
Topic: New FENZ Levy Regulations: An overview
Presenter: Chantel Kokich & Stephanie Beswick
This presentation will cover off the key changes impacting the calculation of levy payers Fire and Emergency levy liability due to the implementation of Part 3 of the Fire and Emergency New Zealand Act 2017 and the Fire and Emergency New Zealand (Levy) Regulations 2024, which come into effect on 1 July 2026.
September 18th
Topic: Contents insurance - key concepts and claims scenarios
Presenter: Jacqueline Wilson | Ando
Join Jacqueline Wilson, Head of Ando Personal Lines Portfolio team, for a practical and informative webinar covering trending issues in home contents insurance.
September 25th
Topic: Marine 101 update
Presenter: Brad Alcorn | Fee Langstone
Session by Brad Alcorn, Fee Langstone. More details to come.*
*No details available at the time of print.
|
TOPIC |
PRESENTER & COMPANY |
|
Business Interruption – how well would your client’s cover have performed? |
Mark Anderson, Commercial Loss Management |
|
Don't get hacked |
Steven Mayo-Smith |
|
Work is killing me! |
Trevor Slater |
|
Faulty Workmanship: Extension or Exclusion? |
Emma Gabor, Gabor Law |
|
Record Keeping And Other Regulatory Developments |
Damian Lawrence, Mosiac |
|
Rural Focus |
Claire Benjamin & Andrew Gunn, IFSO |
|
Cyber Update |
Sophie Curlett, Robertson Law |
|
Business Interruption – Insurance of Wages |
Mark Anderson, Commercial Loss Management |
|
Liability Insurance - defective products, tort, |
Cecily Brick, Fee Langstone |
|
Insurance Industry Legislation Overview |
Julie Walsham, IBANZ |
Others will be added as topics and presenters are confirmed. Please note, the programme is not guaranteed and changes may occur due to unforeseen circumstances. We do endeavour to reschedule should this happen.
