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IBANZ Forum
Question: We are looking at changing general liability providers for a plumbing business. There are no known claims or circumstances likely to give rise to a claim. Due to the nature of the plumbing industry and the typic...
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Provisional results show that insurers spent more than $118.8 million last year responding to severe weather events, with more than 18,000 claims made. "What was looking to be a benign year for extreme events changed in the la...
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Southern Cross Travel Insurance (SCTI) has announced the appointment of Damien Tucker to the role of Chief Operating Officer as it ramps up its focus on delivering exceptional customer service experiences. Tucker will provide...
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New Zealand’s general insurers are unlikely to be forced to comply with a comparison site any time soon. The idea was suggested as part of insurance law reform work by the Ministry of Business, Innovation and Employment....
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Expect chatbots to pick up more of the grunt work, but there’ll still be a ...
The next decade will mark significant changes in the insurance industry, with insurers working overtime to rebuild trust and keep customers happy. The key to succeeding in those goals may all come down to replacing call centre staff...IBANZ Forum
Two people had planned a safari tour to Africa. Both obtained travel insurance policies from the same insurer. A month before their trip, one man got ill and his GP declared that he was unfit to travel for the next three months. ...
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When Delta Insurance decided to continue their support of the GirlBoss Awards by sponsoring the Emerging Leader Award again last year, they weren’t quite expecting the impact the winner would have on the company. ...
IBANZ Forum
Question: We have a client insured under a corporate travel policy. One of their staff missed flights and had to get new flights due to a spelling mistake in their name on the tickets. This error cost $4500 to fix. The...
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New technology can be a benefit, not a threat, to the industry. By Gallagher...
Insurers know their customers’ lives are being shaped and transformed by new technologies. These technologies are also rapidly transforming the insurance industry, which in undergoing an ecosystem disruption, largely caused by...FSCL Case Study
The insured ran an automotive glass repair company. In 2017 his company had to replace 144 windscreens that had sensors in them. The workmen who did the replacements did not recalibrate the sensors after replacing the windscreens. This...
