The insurance professionals online magazine
Feature
When your client has a cracked windscreen, it might be due to an accident or if it’s a broken rear window, it might have been an act of vandalism. Whatever the cause, you want to be confident that your client will be well looked a...
Feature
The battle lines have been drawn in the insurance industry’s war against insurance fraud with the establishment of a new Insurance Fraud Bureau set up by the Insurance Council. But just how common is insurance fraud? And what kin...
IBANZ Forum
Question… We all recall the change to personal lines policies a while ago where insurers decided to determine “carpets” were now insured under a house policy rather than under contents, as had been the ca...
IBANZ Forum
QUESTION… A retirement home was built a couple of years ago, and during construction, it would seem that a concrete core that had been cut for drain/sewage was dropped into the system. When the room was ta...
Opinion
By Richard Harding, chief executive, Tower Insurance
We need to do more to deliver good customer outcomes. Confidence in our industry is at an all-time low. You only need to open the paper and you can read about a stream of debatable business practices. And these claims...FSCL Case Study
The insured company make “tilt panels” on construction sites. Tilt panels are horizontal concrete slabs that will eventually become walls of a building. To make a tilt panel, the company pours concrete into a framework that...
IBANZ Forum
Question… If a retail client suffers a total loss and decides not to reinstate/ reopen their business but walk away, are they still entitled to make a claim for their stock which was insured under their material...
IBANZ Forum
QUESTION… Client got a flat tyre on his farm while fetching wood in his ute. Changed the tyre on his ute and went back home. He replaced the two front tyres of the ute, as he had a spare set in his garage. Client...
Feature
By Olivia de Pont, senior associate, and Nick Frith, senior associate, Minter Ellison Rudd Watts The Government has announced a new package to assist purchasers of earthquake-damaged homes who have discovered that the property...
Feature
by Andrew Horne and Nick Frith, of Minter Ellison Rudd Watts
A recent case indicates that insurance brokers and insurers may owe a continuing duty to inform customers if circumstances change during the policy term. This will be of interest to brokers and insurers who may have assumed...
