The insurance professionals online magazine
IBANZ Forum
Question... We have a claim with significant damage, but not yet looking like a total loss, on a six-month-old digger. While the repairs are being undertaken by the official manufacturer, they are saying that the repairs will vo...
Feature
By Angela Cuming
Insurance brokers have felt the impact of Covid-19 swiftly and keenly. From dealing with slow home office internet speeds and the demands of junior “co-workers” home from school to managing clients who are suffering fin...Feature
Fewer claims, more hardship – insurance companies navigating pandemic are i...
Insurers are used to crises: earthquakes, floods, fires and accidents. But this year’s pandemic has thrown a new set of challenges at New Zealand’s insurance industry. Insurers have had to grapple with the potentia...
IBANZ Forum
Question... My clients have recently separated, and their house and contents policies are in joint names. One party has moved out into another jointly-owned home. The separation, after many years of marriage, is far from...
Humans of NZI
A love of travel runs through the veins of Claire Shepherd, Strategic Growth ...
Born and bred in North Wales (except for three years in Brisbane as a young girl with her family), Claire started her insurance career over 20 years ago as a part-time job while she was studying environmental science at...IFSO Case Study
The Fair Insurance Code was developed by the Insurance Council of New Zealand (ICNZ) and applies to all ICNZ members. It encourages good conduct and professionalism and describes how the relationship between insurers and their customers...
PIQ College
Going back to ‘normal’ may not be as easy as you expect By Rod Severn
I need to practice social distancing…from my refrigerator! Here at the Professional IQ College we used to only worry about Level 5. Now we have a whole new range of levels to be concerned about. Still, most...Profile
Melanie Gorham took the role two days before New Zealand shifted to level 4 l...
If you were choosing a time to start a new job, two days before New Zealand went into unprecedented lockdown in response to a global pandemic might not be it. But new IBANZ chief executive Melanie Gorham is upbeat and positive...IBANZ Forum
Question... A tap was left on in a commercial building. Flooding caused saturated carpets and damage to walls and skirting boards. The LA is suggesting split the cost 50/50 as the tenant is responsible for the carpet per...
Feature
By Jeremy Muir, Maria Collett-Bevan, Minter Ellison Rudd Watts
Conduct of Financial Institutions Bill The Government has made it clear that ensuring that financial institutions’ “conduct and culture” result in good outcomes for all customers is a priority, following...
