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PIQ College

Top broker ‘not a salesperson’

This year’s Women in Insurance Broker of the Year winner, Faith Owens from Br...

How did you come to be a broker?  I started my career working for AA Insurance in Penrose many years ago, and then carried on working in insurance in London in the early 2000s. This included a stint at loss adjusting ...

FSCL Case Study

Insurance does not cover daughter’s laptop

The insured travelled to Australia to spend time with her daughter. One day, she accidentally dropped her daughter’s laptop while she was sitting on the couch. The screen became discoloured and eventually stopped working. The insu...

FSCL Case Study

Missing jetski

In early 2018, the insured’s jet ski stopped working. He took the jet ski to his usual repairer, but they were at capacity, and could not take on the repairs. They recommended another repairer, who was performing repairs part-time...

IBANZ Forum

Boss’s travel goes wrong

Question.. Hope you can assist on a little travel claim as the insurers are declining based on semantics. Our client has a corporate travel policy in place. Our client makes up part of the executive management team and is...

IBANZ Forum

Insuring against yourself

Question... I have a company who is constructing a building in their own name. They have arranged contract works insurance, but have also asked about defective workmanship. As the building is owned by them, I advised they could...

IBANZ Forum

Marital property

Question... Our client had a car that was insured in his name stolen. The claim was recently settled by payment to his nominated account.  His wife has now asked for details of the settlement as she says she is...

IBANZ Forum

Damage discovered too late

Question... A client owns a property in Christchurch. The building suffered some minor damage in Christchurch earthquakes and claim was cash settled . The damage was assessed as plaster and painting only. The tenant now...

IBANZ Forum

Risk transfer

Question... Our client's general liability policy contains the following exclusion: "Building defects alleging, arising directly or indirectly out of, or in respect of: 2.1 the failure of any building or structure to...

Feature

Conduct, Culture and Resilience in insurance

By Tim Grafton

It has been an unparalleled past 12 months of regulatory reviews around insurance and financial services. From the Hayne Royal Commission in Australia to the FMA reviews into the banking and life insurance sectors in New Zealand, and...

IFSO Case Study

Foreign object causes problem

A client held vehicle insurance with the insurer for his tractor. He made a claim, because a clutch circlip dislodged inside the tractor and became caught in the tractor’s transmission, requiring nearly $18,000 of repairs....

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