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Southern Cross Travel Insurance (SCTI) has announced the appointment of Damien Tucker to the role of Chief Operating Officer as it ramps up its focus on delivering exceptional customer service experiences. Tucker will provide...
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By Rod Severn, CEO, Professional IQ College.
As I sit here at a Compliance Symposium in Wellington, listening to industry experts discuss the merits of compliance, I realise how many areas of business this topic actually covers. Sometimes we forget how far compliance ...FSCL Case Study
A client, with the help of a broker, arranged insurance for herself and her daughter to drive a work vehicle. The woman was aware that her daughter had a couple of issues in the past and wrote on the insurance application form that she...
FSCL Case Study
The insured company make “tilt panels” on construction sites. Tilt panels are horizontal concrete slabs that will eventually become walls of a building. To make a tilt panel, the company pours concrete into a framework that...
IBANZ Forum
QUESTION… A retirement home was built a couple of years ago, and during construction, it would seem that a concrete core that had been cut for drain/sewage was dropped into the system. When the room was ta...
IBANZ Forum
Question… If cover has been changed from one provider to another at renewal and it has always been known that policies take effect and expire on 4pm on the day, what happens if a claim occurs right on 4pm? Who is...
IBANZ Forum
Question… We all recall the change to personal lines policies a while ago where insurers decided to determine “carpets” were now insured under a house policy rather than under contents, as had been the...
IBANZ Forum
Question… If a retail client suffers a total loss and decides not to reinstate/ reopen their business but walk away, are they still entitled to make a claim for their stock which was insured under their material...
IBANZ Forum
QUESTION… Client got a flat tyre on his farm while fetching wood in his ute. Changed the tyre on his ute and went back home. He replaced the two front tyres of the ute, as he had a spare set in his garage. Client...
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When your client has a cracked windscreen, it might be due to an accident or if it’s a broken rear window, it might have been an act of vandalism. Whatever the cause, you want to be confident that your client will be well looked...
