The insurance professionals online magazine
Profile
Melanie Gorham took the role two days before New Zealand shifted to level 4 l...
If you were choosing a time to start a new job, two days before New Zealand went into unprecedented lockdown in response to a global pandemic might not be it. But new IBANZ chief executive Melanie Gorham is upbeat and positive abou...Feature
Insurance customers received $19.7 million to meet losses from the February 2020 floods that led to a state of emergency being declared in Southland, Fiordland and Clutha. The preliminary figures show the severity of the event whic...
Feature
Fewer claims, more hardship – insurance companies navigating pandemic are i...
Insurers are used to crises: earthquakes, floods, fires and accidents. But this year’s pandemic has thrown a new set of challenges at New Zealand’s insurance industry. Insurers have had to grapple with the potentia...
IBANZ Forum
Question: We have a situation with a leak under the driveway within a residential property. Under the home definition the driveway is included as long as it is within residential boundaries. The client has a leak...
Feature
Is the insurance industry paying more than it needs to when dealing with clai...
Cargo surveyors see a lot of damage from mould and its companion, corrosion. Both involve wetting, the source of which is crucial to policy response. Both can cause dismay as consignees face the unwelcome need to seek recovery from...Feature
New Zealand’s general insurers are unlikely to be forced to comply with a comparison site any time soon. The idea was suggested as part of insurance law reform work by the Ministry of Business, Innovation and Employment....
IBANZ Forum
Question: The client is a franchise motor vehicle dealer which includes own workshop. They were contracted to carry out a factory recall repair on a tractor which required removal of the motor by the insured and the...
IFSO Case Study
In September 2006, through the broker, a company arranged cover for a refrigeration truck. In or about September 2009, the company’s director had a telephone discussion with the broker, about adding an endorsement to...
Humans of NZI
Andy Rowe discusses his experiences in the insurance industry and his love fo...
Andy Rowe started in the insurance industry a few years after school, when he was looking for a role in which, in his own words, he could use his brain and work in a career that was interesting and rewarding. After a variety...Feature
Expect chatbots to pick up more of the grunt work, but there’ll still be a ...
The next decade will mark significant changes in the insurance industry, with insurers working overtime to rebuild trust and keep customers happy. The key to succeeding in those goals may all come down to replacing call centre staff...
