The insurance professionals online magazine
Feature
Provisional results show that insurers spent more than $118.8 million last year responding to severe weather events, with more than 18,000 claims made. "What was looking to be a benign year for extreme events changed in the la...
Feature
The Police Health Plan which is administered by the Police Welfare Fund, has been awarded the Consumer NZ People’s Choice Award for 2019. The award is the result of Consumer NZ’s customer satisfaction survey of health i...
Feature
Expect chatbots to pick up more of the grunt work, but there’ll still be a ...
The next decade will mark significant changes in the insurance industry, with insurers working overtime to rebuild trust and keep customers happy. The key to succeeding in those goals may all come down to replacing call centre staff wit...
Feature
When Delta Insurance decided to continue their support of the GirlBoss Awards by sponsoring the Emerging Leader Award again last year, they weren’t quite expecting the impact the winner would have on the company. ...
Feature
Is the insurance industry paying more than it needs to when dealing with clai...
Cargo surveyors see a lot of damage from mould and its companion, corrosion. Both involve wetting, the source of which is crucial to policy response. Both can cause dismay as consignees face the unwelcome need to seek recovery from...Feature
Owner-occupiers of unit and apartments living in earthquake-prone buildings will have certainty about what support they’ll be eligible for from the Government, Minister for Building and Construction Jenny Salesa says. The...
IBANZ Forum
Question A number of classic cars are held in a museum. The broker and insurer agree to insure the vehicles under a material damage policy whilst on display. The broker supplies the list of vehicles to the insurer each year and...
Feature
Southern Cross Pet Insurance has released its 10 most unusual claims of 2019. The list featured a serial sock swallower, a cat who played with fire and a dog suffering a chocolate overdose. The claims highlight how even...
Opinion
By Richard Harding, chief executive, Tower Insurance
We need to do more to deliver good customer outcomes. Confidence in our industry is at an all-time low. You only need to open the paper and you can read about a stream of debatable business practices. And these claims...Feature
By Olivia de Pont, senior associate, and Nick Frith, senior associate, Minter Ellison Rudd Watts The Government has announced a new package to assist purchasers of earthquake-damaged homes who have discovered that the property...
