The insurance professionals online magazine
Feature
By Mark Jones, Chief Broking Officer, Gallagher Insurance
Signs of change are emerging in the insurance market for commercial risks, potentially signalling a positive outlook for businesses. For the past two to three years, insurers have been increasing their pricing while scaling b...Feature
The Insurance and Financial Services Ombudsman (IFSO) scheme has received a record number of nearly 5,000 enquiries over the past year, marking a 21% increase from the previous year. Karen Stevens, the IFSO ombudsman, reveale...
FSCL Case Study
In 2021 Hailey*, a school principal, arranged insurance to cover the cost of any damage and repairs to her school’s devices and equipment. On 5 December 2022 at about 7pm, the insurer sent Hailey an email saying that the insurance...
IFSO Case Study
The insurer asked Rose* whether she had taken any medication in the 24 hours prior to her car accident. Rose said she had taken half a sleeping pill at 11pm the night before. Dispute over sleeping pill Heather* had car...
Feature
IAG New Zealand has signed a multi-year agreement with Google Cloud to help it deliver a more efficient customer experience. The agreement, which builds on an existing partnership, will see Google Cloud's data and AI...
Feature
Data privacy and security compliance were identified as the primary concerns of 75% of global insurers and 83% of their New Zealand and Australian counterparts, according to a Gallagher Bassett survey. The claims and risk...
Feature
Toni Ferrier was appointed CEO of Marsh McLennan’s NZ operation last October, her latest high-profile role after decades in the sector. She talks to CoverNote about her career, how the industry has changed, and her...
IBANZ Forum
QUESTION I contacted an underwriting agency to query whether a certain activity would be excluded under their motor policy wording. The reply I have been getting is: "Please note we are not able to provide...
Appointments
Rothbury Insurance Brokers has appointed Shane Ohlin to the newly created role of chief information officer. With over 25 years of experience in information technology, Ohlin has previously held senior management and consulting...
Advertorial
Cyber-attacks are on the rise and it’s not only big businesses that are aff...
In New Zealand, CERT NZ 1 responded to 1,530 cyber security incidents in the first quarter of 2024, which resulted in $6.6m direct financial loss. And if you think having cyber security measures in place affords enough protection,...
