Vehicle Accident

IFSO Case Study

Foreign object causes problem

A client held vehicle insurance with the insurer for his tractor. He made a claim, because a clutch circlip dislodged inside the tractor and became caught in the tractor’s transmission, requiring nearly $18,000 of repairs. Th...

IFSO Case Study

Vehicle insurance: how you can help your clients

Last year, the IFSO Scheme received over 1000 complaint enquiries about vehicle insurance. By comparison, we receive very few complaints about financial advisers.  However, your guidance can significantly improve your clients&...

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Uninsured driver

Question... A claim has been lodged, accepted and paid for by the insurer. An uninsured third party reversed into the customer's parked vehicle. The uninsured driver was identified. The insurer has established liability ...

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Wear and tear

Question... My client has a motor vehicle accident whilst towing a trailer where he lost control and spun off the road. The insurer accepted the claim but disputes some of the damage advising it is general wear and tear (this...

Feature

NZI helps steer the way in development of a new...

2018 was a shocking year for road fatalities, with almost 400 deaths. It’s the highest road toll in eight years. As a result, the Government is looking into taking up the "Vision Zero" approach to road safety. ...

Feature

Advanced Driver Assistance Systems (ADAS) and W...

ADAS or Advanced Driver Assistance Systems is a collective term for the various technological enhancements present in many modern vehicles.  These technologies aim to enhance both driver and vehicle safety. Often Advanced...

Feature

NZI crash scene assistance reducing the impact ...

It’s no surprise that heavy vehicles feature frequently in road accident statistics considering their large mass. In recent years, deaths from crashes involving trucks have made up around 20% of the total road toll in New Zealand,...

Live News

Breakdown insurance stoush breaks out

Consumer NZ is advising car buyers who have been mis-sold mechanical breakdown insurance to demand a refund. Consumer NZ chief executive Sue Chetwin said the insurance was heavily promoted by car dealers and could add more than...

FSCL Case Study

Breaking the rules doesn’t always ruin cover

Under New Zealand law (Insurance Law Reform Act 1977, s 11), insurers cannot rely on a policy exclusion unless the excluded event or circumstances caused or contributed to the insured’s loss. The wording of s 11 can be summarised...

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One incident or two?

Question... I have a tour coach operator based in Queenstown. On the day of the Queenstown marathon their coach was directed by the police to go down a street that due to its steepness my client would never use. Although they...

IFSO Case Study

Motor Vehicle Insurance

What we can learn from IFSO Scheme complaints

About 44% of complaint enquiries about fire and general insurance to the Insurance & Financial Services Ombudsman (IFSO) Scheme relate to motor vehicle insurance. Now is a good time to remind your clients of their motor vehicle...

IFSO Case Study

Log accident

In November 2015, the insured’s broker arranged commercial vehicle insurance with the insurer.  In March 2016, the insured made a claim to the insurer, because he had damaged his commercial mower by mowing over a log...

Feature

NZI launches crash scene one-stop shop

NZI’s emergency hotline for truck accidents is being welcomed by the transport industry. NZI has launched a one-stop shop when it comes to clearing up truck crashes. A call to the NZI Crash Scene Assistance number...

Feature

Court Watch

Minter Ellison Rudd Watts lawyers examine recent insurance court cases – and ...

Assignment of claims A recent decision by the High Court concerns the assignment of full replacement insurance claims. Unusually, rather than the issue being whether the insured could assign the replacement value of the...

FSCL Case Study

Agreed value

In December 2015, the insured approached an insurance broking firm to arrange a number of insurance policies. She already had car insurance for a car purchased in November 2015 with a different insurer. Her insurance was for an agreed...

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