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PIQ College

Top broker ‘not a salesperson’

This year’s Women in Insurance Broker of the Year winner, Faith Owens from Br...

How did you come to be a broker?  I started my career working for AA Insurance in Penrose many years ago, and then carried on working in insurance in London in the early 2000s. This included a stint at loss adjusting ...

FSCL Case Study

Insurance does not cover daughter’s laptop

The insured travelled to Australia to spend time with her daughter. One day, she accidentally dropped her daughter’s laptop while she was sitting on the couch. The screen became discoloured and eventually stopped working. The insu...

Feature

Conduct, Culture and Resilience in insurance

By Tim Grafton

It has been an unparalleled past 12 months of regulatory reviews around insurance and financial services. From the Hayne Royal Commission in Australia to the FMA reviews into the banking and life insurance sectors in New Zealand, and mo...

Feature

Do brokers and insurers owe continuing duties ...

by Andrew Horne and Nick Frith, of Minter Ellison Rudd Watts

A recent case indicates that insurance brokers and insurers may owe a continuing duty to inform customers if circumstances change during the policy term. This will be of interest to brokers and insurers who may have assumed...

Feature

Kevin Horrack celebrates 50 years!

  Kevin Horrack, a keen footie man (and recently lawn bowls!) celebrated 50 years with NZI on 1 September. We caught up with him to find out his secret to a long and happy insurance career. “I landed in...

SPOTLIGHT ON

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Insurers grapple with meth questions

Post-Gluckman Report, what comes next for insurance companies assessing conta...

It was the bombshell report that all but wiped out the lucrative methamphetamine-testing industry. And now, more than 12 months later, the findings of the Gluckman Report may finally be starting to change the insurance industry,...

Live News

Supreme Court confirms insurers have to agree t...

A Supreme Court decision in the IAG v Xu case has affirmed long-held legal principles regarding assignment law, the Insurance Council says. It involved a house sold on an “as is” basis with an assignment of the original...

Live News

PSC Connect New Zealand – Continues their Expan...

PSC Connect continues to show impressive growth since its inception in 2012 with 43 Member Brokers and $50m GWP throughout New Zealand. The PSC Group also continues its expansion globally with two recent purchases in the UK and...

Live News

IAG commended for cultural diversity initiative

Insurance giant IAG New Zealand has been lauded for its employee-led initiative encouraging the use of te reo Māori within the company at the 2019 Diversity Awards NZ™. The Te Reo Talk programme received a highly commended...

PIQ College

The Value of Education

The financial services sector has been overwhelmed lately with legislative change, tightening, loosening and then tightening of regulatory lending policies, housing boom bust cycles and now FSLAA, the code of conduct, insurance contract...

Feature

Safety tips for Lithium Ion batteries

By Stephen Henkin, risk management services, Vero

Lithium ion – or Li-ion – batteries are becoming ubiquitous in New Zealand homes and businesses. They’re widely used to power everything from mobiles and laptops to power tools, e-bikes, scooters and motor...

IFSO Case Study

Advisers should educate clients about gradual d...

The best time for clients to understand how insurance works is before they might need to make a claim, says Karen Stevens, Insurance and Financial Services Ombudsman.  “Advisers have a really important role in educating...

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QBE pledges support

The QBE Foundation has announced its 2019 charity partners, confirming renewed agreements with seven existing partners. The agreements include new and continuing multi-year support pledges from the insurer’s Australia Pacific...

Live News

Insurance laws under spotlight

A review of insurance contracts law wants to tackle issues of non-disclosure. Submissions are currently open on an options paper that sets out the Ministry of Business, Innovation and Employment’s plans to revamp the laws...

Live News

AMI may shut branches

AMI is reviewing aspects of its nationwide network of retail stores as customer preferences change. Alex Geale, executive manager of the AMI retail network, said it was the biggest of any insurer in New Zealand and that was not...

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