Vehicle

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Service and repair obligations

Question: We recently had a claim declined under service and repair due to our clients' terms and conditions. The insurer has paid previous service and repair claims for this client and they have said the policy would respo...

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Insured twice

Question: We have a MVI policy that has just entered its third year, and the customer has paid in full on three invoices. My customer has realised they are insured elsewhere also since inception and requesting to stay with the ...

IFSO Case Study

Recovery of excess

A man held insurance on his vehicle. In November 2018, he  discovered that the vehicle was “coated in a lime-type, concrete residue”. The vehicle had been parked in the carpark in his apartment building. ...

FSCL Case Study

Theft from a vehicle

Two friends were travelling overseas in a small hatchback car when they parked outside a service station to use the bathroom.  They left all their luggage in the back of the car, two daypacks in the back seat, and one man left...

Feature

IAG investigating expanding vehicle repair faci...

IAG has completed a review of its trial vehicle repair facility, Repairhub, which opened in East Tamaki, Auckland in November 2019.  IAG executive general manager claims Dean MacGregor said the trial had been a success...

IFSO Case Study

Trailer not fully enclosed

The insured had cover for his mobile business assets. In February 2019, he was contracted to water blast a school. The water blaster and its accessories were secured to a purpose-built trailer and stored within a toolbox which was...

IFSO Case Study

What really happened?

An insured held insurance on his contents and vehicle.  In July 2018, a sequence of events started, which included the taking of the vehicle, and a number of burglaries of the contents.  The client reported the...

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Risk for storage

Question... Client is an owner/operator of a vehicle recovery and tow business. He never tows on a hook. All carriages are on a flat deck truck or trailer. The vehicle is winched on to the flat-deck or trailer for the purpose of...

Live News

Dash cams offer clarity for claims

QBE Insurance and road safety organisation Brake are encouraging businesses and motorists to embrace New Zealand’s dash cam usage trend, citing the devices’ significant potential insurance, financial and safety benefits....

Live News

New Zealanders don't understand insurance: Canstar

Many New Zealanders are missing basic knowledge about their vehicle insurance policies, a new survey suggests. Canstar research showed New Zealanders spent an average of $801 a year on their policies but while 87% said they...

Feature

Advanced Driver Assistance Systems (ADAS) and W...

ADAS or Advanced Driver Assistance Systems is a collective term for the various technological enhancements present in many modern vehicles.  These technologies aim to enhance both driver and vehicle safety. Often Advanced...

Feature

A new entitlement to replacement vehicle hire c...

By Nick Frith, senior associate, Minter Ellison Rudd Watts

A recent New Zealand court decision confirms that drivers who are not at fault in accidents may recover the cost of a replacement hire vehicle from the at-fault party’s insurers. The decision will have substantial cost...

Live News

Breakdown insurance stoush breaks out

Consumer NZ is advising car buyers who have been mis-sold mechanical breakdown insurance to demand a refund. Consumer NZ chief executive Sue Chetwin said the insurance was heavily promoted by car dealers and could add more than...

Live News

Windscreen benefits under threat

The increasing cost of replacing the modern technology embedded in new car windscreens will mean many consumers will no longer receive free vehicle glass cover under their insurance policy, the head of one broker group says. Jo...

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