Latest Articles

FSCL Case Study

Mother caught out by daughter's non-disclosure

A client, with the help of a broker, arranged insurance for herself and her daughter to drive a work vehicle. The woman was aware that her daughter had a couple of issues in the past and wrote on the insurance application form that she...
(Dec 2019)

FSCL Case Study

What's the difference between manufacture and c...

The insured company make “tilt panels” on construction sites. Tilt panels are horizontal concrete slabs that will eventually become walls of a building. To make a tilt panel, the company pours concrete into a framework that...
(Dec 2019)

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Timing

Question…  If cover has been changed from one provider to another at renewal and it has always been known that policies take effect and expire on 4pm on the day, what happens if a claim occurs right on 4pm? Who is con...
(Dec 2019)

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Carpet conundrum

Question…  We all recall the change to personal lines policies a while ago where insurers decided to determine “carpets” were now insured under a house policy rather than under contents, as had been the...
(Dec 2019)

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Unused Payout

Question…  If a retail client suffers a total loss and decides not to reinstate/ reopen their business but walk away, are they still entitled to make a claim for their stock which was insured under their material...
(Dec 2019)

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What's grossly negligent?

QUESTION…  Client got a flat tyre on his farm while fetching wood in his ute. Changed the tyre on his ute and went back home. He replaced the two front tyres of the ute, as he had a spare set in his garage. Client...
(Dec 2019)

Feature

When you need the best

When your client has a cracked windscreen, it might be due to an accident or if it’s a broken rear window, it might have been an act of vandalism. Whatever the cause, you want to be confident that your client will be well looked...
(Dec 2019)

IFSO Case Study

Jewellery Claims

...how complaints can add value for you and your clients...

Jewellery is commonly lost, damaged or stolen. You can help your clients by encouraging them to take simple steps now to avoid problems later. The best time to take action, and to understand insurance policies, is before anything does...
(Dec 2019)

Feature

Crackdown on Fraud

The battle lines have been drawn in the insurance industry’s war against insurance fraud with the establishment of a new Insurance Fraud Bureau set up by the Insurance Council. But just how common is insurance fraud? And what...
(Dec 2019)

Feature

Getting Proactive About Cyber Risk

By Angela Cuming

In the brave new world of the age of the internet there is one threat that looms largest to businesses: cyber-attacks.  As of January 2020, virtually all of AIG’s commercial property and casualty insurance policies...
(Dec 2019)

Feature

After the Event Insurance - A New Option To Red...

By Andrew Horne, partner, and Cora Choi, solicitor at Minter Ellison Rudd Watts

The Court of Appeal’s recent decision in Houghton v Saunders [2019] NZCA 285 indicates that litigants in New Zealand may be able to benefit from an After the Event costs insurance policy (ATE policy). This may increase litigation...
(Dec 2019)

Feature

Here's What an External Disputes Resolution Sch...

FSCL’s Susan Taylor offers insights into what lies ahead for brokers.

  T ransitional licensing for financial advisers and brokers opened on November 25. The FMA has indicated that there will be two standard conditions on financial advice provider transitional licences: You must...
(Dec 2019)

Opinion

We Can't Make Excuses

By Richard Harding, chief executive, Tower Insurance

We need to do more to deliver good customer outcomes. Confidence in our industry is at an all-time low. You only need to open the paper and you can read about a stream of debatable business practices.  And these claims...
(Dec 2019)

Feature

From Novice to Expert

Iwona Bettridge discusses her career in insurance

Iwona Bettridge admits she barely even knew what insurance was when she joined NZI 15 years ago - now she’s a highly regarded regional manager for the company’s AON CPF (client placement facility) line. Like many...
(Dec 2019)

Feature

Directors and Officers Insurance - Continued Fo...

By Andrew Horne, partner, and Nick Frith, senior associate, Minter Ellison Rudd Watts Company directors are facing increasing challenges. Substantial damages awards in the Mainzeal case, together with a greater presence of...
(Dec 2019)

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