Latest Articles

Feature

Police Health Plan gets tick

The Police Health Plan which is administered by the Police Welfare Fund, has been awarded the Consumer NZ People’s Choice Award for 2019. The award is the result of Consumer NZ’s customer satisfaction survey of health i...

Feature

Demystifying mould claims

Is the insurance industry paying more than it needs to when dealing with clai...

Cargo surveyors see a lot of damage from mould and its companion, corrosion. Both involve wetting, the source of which is crucial to policy response. Both can cause dismay as consignees face the unwelcome need to seek recovery from thei...

Feature

Delta Insurance gets busy with lazy sneakers

When Delta Insurance decided to continue their support of the GirlBoss Awards by sponsoring the Emerging Leader Award again last year, they weren’t quite expecting the impact the winner would have on the company.  GirlBo...

Feature

Insurtech can give traditional insurance a lift

New technology can be a benefit, not a threat, to the industry. By Gallagher...

Insurers know their customers’ lives are being shaped and transformed by new technologies. These technologies are also rapidly transforming the insurance industry, which in undergoing an ecosystem disruption, largely caused by...

Feature

Customer and conduct: Lessons, questions and fu...

By James Brownell, director, insurance conduct lead, KPMG New Zealand

Following on from the Australian Royal Commission and subsequent New Zealand banking reviews, 2019 was a year of intensive focus from the Financial Markets Authority (FMA) and the Reserve Bank of New Zealand (RBNZ) on culture and...

Humans of NZI

Recipe for success

Andy Rowe discusses his experiences in the insurance industry and his love fo...

Andy Rowe started in the insurance industry a few years after school, when he was looking for a role in which, in his own words, he could use his brain and work in a career that was interesting and rewarding. After a variety...

Feature

Rise of the bots

Expect chatbots to pick up more of the grunt work, but there’ll still be a ne...

The next decade will mark significant changes in the insurance industry, with insurers working overtime to rebuild trust and keep customers happy. The key to succeeding in those goals may all come down to replacing call centre staff...

Feature

Policyholders claim for pricey pets

Southern Cross Pet Insurance has released its 10 most unusual claims of 2019. The list featured a serial sock swallower, a cat who played with fire and a dog suffering a chocolate overdose. The claims highlight how even...

Feature

Joint insurance venture creates new opportunit...

A joint venture between Apex Insurance and insurance industry veteran Brent Mullan is bringing new marine insurance solutions to a market which has a far-reaching impact on the economy.  Apex Marine & General will...

Feature

‘I’ve seen the power of insurance first hand’

Julian Clarke, director of Apex’s Christchurch branch, shifted to the industr...

How did you get into the industry? After a long career in another industry I decided that it was time for a change in 2018 and I looked around for an industry where I felt that I could make a fundamental difference to people`s...

Feature

More conduct rules on the way

A bill that will put more conduct obligations on insurers has passed its first reading in Parliament. The Conduct of Financial Institutions Bill was drafted after reviews by the Financial Markets Authority and Reserve Bank, which...

Feature

Criteria for earthquake-prone loan scheme revealed

Owner-occupiers of unit and apartments living in earthquake-prone buildings will have certainty about what support they’ll be eligible for from the Government, Minister for Building and Construction Jenny Salesa says. The...

Feature

Comparison sites on hold for now

New Zealand’s general insurers are unlikely to be forced to comply with a comparison site any time soon. The idea was suggested as part of insurance law reform work by the Ministry of Business, Innovation and Employment....

Feature

Southern Cross Travel Insurance appoints new COO

Southern Cross Travel Insurance (SCTI) has announced the appointment of Damien Tucker to the role of Chief Operating Officer as it ramps up its focus on delivering exceptional customer service experiences.  Tucker will provide...

Feature

Are you compliant?

By Rod Severn, CEO, Professional IQ College.

As I sit here at a Compliance Symposium in Wellington, listening to industry experts discuss the merits of compliance, I realise how many areas of business this topic actually covers.  Sometimes we forget how far compliance...
(Dec 2019)

Training & Qualifications

Professional IQ College offers workshops, online courses, webinars and qualifications.
For upcoming events:


Click here

Knowledge Base

Where members can access industry Resources & Media Content


Click here