Digital

SPOTLIGHT ON

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Insurtech can give traditional insurance a lift

New technology can be a benefit, not a threat, to the industry. By Gallagher...

Insurers know their customers’ lives are being shaped and transformed by new technologies. These technologies are also rapidly transforming the insurance industry, which in undergoing an ecosystem disruption, largely caused by t...

SPOTLIGHT ON

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Rise of the bots

Expect chatbots to pick up more of the grunt work, but there’ll still be a ne...

The next decade will mark significant changes in the insurance industry, with insurers working overtime to rebuild trust and keep customers happy. The key to succeeding in those goals may all come down to replacing call centre staff wit...

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Here’s why you need to forget about the competi...

Take a tip from Jeff Bezos and worry less about what others are doing. By Lo...

Jeff Bezos is not without fault. Yes, he’s the wealthiest human on the planet, and while I can’t confirm where he spends his money, it is hoped he chooses to do some good with it. Regardless of whether his moral compass poin...

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Rogue employees - The insider threat

Cyber threats aren’t just from hackers outside your business.

The greatest threat to your company and network is not the hackers and crackers on the outside trying to get in but your own employees who want to cause mischief or who inadvertently cause damage from within.   A determined...

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Who are you, anyway?

Here’s how to build up your personal brand as an independent insurance broker...

Your personal brand is about your reputation and being known for what you do. Have you heard of it? Let me fill you in. Regardless of where you are on the experience scale of insurance brokerage, or how thick your book is, you...

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Cyber risk product aims to fill market gap

Delta Insurance has partnered with global security leader DynaRisk to deliver a cyber-protection and insurance product for businesses and their employees and customers across the Asia-Pacific region.  Delta Insurance Group...

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Data protection - the perfect storm to justify ...

By Minter Ellison Rudd Watts

In 2018, there were more than 2000 data breaches reported to CERT NZ – just the tip of a now mammoth iceberg affecting the personal and confidential information of millions of people and businesses globally.  The...

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Making the most of social media for small business

By Lou Draper

People said social media marketing for business would be an enormous fad. A waste of time and energy, and if it did take off, it would be something to entertain the kids, but not much else. Twenty years on however, social media for...

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New insurance products virtual and intangible

New products available to insurance brokers in 2019 are a sign of the times, ...

Cyber cover is here; crypto still to come Great technology comes with great responsibility, and the insurance industry calls this “emerging risks”.  While self-driving cars aren’t quite in New Zealand...

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My Rothbury App hits the mark with clients

There’s never been more focus on efficient and personalised service than there is today. Breaking news, live updates and instant messaging means we’ve all come to expect instant access to information. Today’s customers...

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It’s time to remove the insurance disclosure re...

A good case can be made for a radical change to insurance disclosure law, from an emphasis on non-disclosure to one on misrepresentation. This was the path which the UK reform took, and this option needs an in-depth analysis. What this...

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Boosting your online presence

It’s time broker businesses went social - by Nichole Brown

With the growth of social media and the dominance of online businesses, building your brand online should be a part of any successful business model and strategy. Insurance isn’t a typically social business, but social media can...

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A new entitlement to replacement vehicle hire c...

By Nick Frith, senior associate, Minter Ellison Rudd Watts

A recent New Zealand court decision confirms that drivers who are not at fault in accidents may recover the cost of a replacement hire vehicle from the at-fault party’s insurers. The decision will have substantial cost...

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The rewards of innovation

Instead of thinking outside the box, Rothbury Insurance Brokers has got rid of the box and is using a virtual underwriter.   Steadfast New Zealand’s Virtual Underwriter (VU) turned one last month and has paved the way...

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Consumer acceptance of health telematics

By Mike Naylor, Massey University

One of the forecasted future changes in health insurance is the use of wearable health telematic devices, like Fitbits, to help set clients’ premiums.  It is unclear, however, whether consumers will accept these devices...

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