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PSC Connect is going from strength to strength, growing its affiliated broker network, investing heavily in new tech and additional staff. As the PSC Insurance Group continues with its impressive growth in Australia, the UK and Asi...
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A nationwide survey conducted by AMI, State and NZI has revealed a significant portion of New Zealanders don’t know what their insurance would cover. The survey, conducted by market research agency Ipsos on behalf of the br...
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Question: Just loading a new claim with an insurer for where a pet dog has damaged the client's glasses by chewing them. The policy notes the following regarding pet damage: “Household pets: we won’t...
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Question: We are seeing more and more construction contracts with high standard excesses [$100,000 plus] Who generally pays this excess or what mechanism is used to determine who pays it? This is particularly relevant...
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Question: We have a claim accepted for defective workmanship. In order for the workmanship to be rectified the homeowner needs to vacate the property and go into temporary accommodation. The combined cost of rectifying the...
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Question: I have had a motor vehicle claim declined due to the driver breaching the reasonable care condition of the policy. The policy states - 2.4 Reasonable care The Insured must take all reasonable steps...
IFSO Case Study
Mr P held third party, fire and theft cover on his motorhome. In 2021, Mr P died and his son, Mr G, received his motorhome. Mr G changed the registration of the motorhome into his name. He also listed the motorhome on TradeMe, and...
FSCL Case Study
In December 2020, Mike* asked his insurance adviser to arrange cover for a new car (“car A”) under his business insurance policy. The adviser replied asking Mike to confirm some details. Mike did not reply to the email, but...
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The Toyota Aqua has replaced the Mazda Demio as the most frequently stolen vehicle in the country, according to AMI, as car theft claims skyrocketed in 2022. Despite only comprising 1.47% of the nation's fleet, the Aqua, also...
