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Feature

Delta Insurance opens Australia office

New Zealand underwriting agency Delta Insurance has opened its first office in Australia, as the fast-growing liability insurer looks for new clients across the Tasman.  Delta already operates in Singapore, becoming the first ...

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Misunderstanding “off-roading”

A man complained his insurer had an incorrect understanding of the term “off-roading”. His claim had been declined after his vehicle stopped in the middle of a river. In May 2020, Mr Vaai* was driving his vehicle i...

IFSO Case Study

Impact of Covid-19 and redundancy

Mrs Hall* had payment protection insurance and made a claim to the insurer when her employer terminated her employment due to COVID-19. The insurer declined the claim, on the basis that Mrs Hall had been made redundant due to the i...

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Wine liability

Question: Our client contracts to a large transport company who has contracts with wineries to transport grapes from their vineyards. The client is paid on an hourly basis to transport the grapes on behalf of the...

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Vermin problem

Question: Birds have set up nests in the outdoor component of our client’s combine heater & hot water system causing both direct & resulting damage. The policy exclusion states cover is excluded for damage...

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Solar panel theft

Question: The insured operates a communications business which includes the setting up and supply of radio networks. They have over 20 transmitting sites throughout NZ, many of these are in high altitude remote areas. Due...

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Dog walker dilemma

Question: We have a dog walker who a colleague is looking to provide quotes for under GL. We have it agreed by insurers we have got terms from that the Care Custody Control (CCC) extension will extend to treat dogs as...

FSCL Case Study

Aviation scam leads to dispute

A business owner runs an aviation engineering business and needed a rare engine part for a helicopter he was working on. He found and purchased the part from a USA supplier. The person transferred $28,000 into the supplier’s...

FSCL Case Study

Conviction causes confusion

A business owner runs a small construction company. As their business grew they contacted an insurance adviser to take out public liability insurance. The adviser sent through the policy documents, invoice and a form requesting...

Feature

Weather events hit Suncorp NZ profit

Suncorp New Zealand saw profits drop by 34.9% in the six months to December due to a sharp increase in severe weather events.  Post-tax profit fell to $84 million in the half-year due to a series of flood events and declining...

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