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Live News

ICNZ addresses mesh concerns

The Insurance Council is reassuring homeowners that they should not be unduly concerned about insurance claims being declined for homes built with steel mesh sourced from Steel and Tube. The reassurance follows the Commerce Commiss...

Live News

NZ second-riskiest in the world

New Zealand has been ranked as the second-riskiest country in the world in a major international study released by Lloyd’s of London. The report looks at non-life underinsurance and insurance penetration data for 43 countries...

Live News

Kiwis worry about online security

New Zealanders are more concerned about data security issues spanning identity theft, credit card fraud and internet viruses or hacking, than natural disasters or terrorism. That’s according to the 2018 Unisys Security Index....

Live News

Cunningham Lindsey becomes Sedgwick

Loss adjusting and claims management firm Cunningham Lindsey is rebranding. From this month, the business will operate as Sedgwick. The business was acquired by Sedgwick in April but had been operating under two brands. Chief...

PIQ College

Code of conduct coming for advisers

Do you know what the new Code of Professional Conduct will mean for you? If not, call Sylvia on 09 306 1737 or email sylvia@professionaliq.co.nz   Professional IQ College is NZQA-accredited to deliver the New Zealand...

FSCL Case Study

Clients must honour obligations

Parvati owned a fish and chip shop and arranged insurance cover for material damage through her broker. The fat in the shop’s deep fat fryer overheated and caught fire, destroying the shop. Parvati made an insurance claim. ...

FSCL Case Study

Breaking the rules doesn’t always ruin cover

Under New Zealand law (Insurance Law Reform Act 1977, s 11), insurers cannot rely on a policy exclusion unless the excluded event or circumstances caused or contributed to the insured’s loss. The wording of s 11 can be summarised...

Ask an Expert

Switching brokers

Question... A client changes broker at the renewal of their policies. The new broker arranges new covers for the next 12 months with a different set of insurers. After the new policies have commenced the previous motor...

Ask an Expert

One incident or two?

Question... I have a tour coach operator based in Queenstown. On the day of the Queenstown marathon their coach was directed by the police to go down a street that due to its steepness my client would never use. Although they...

Ask an Expert

When was the damage?

Question... Our builder client installed a shower during renovations of a house in 2014.  In 2018 their client advised them of water damage to wall and flooring, and investigation showed this to be due to either the...

Ask an Expert

Water bills

Question... Our client had a burst pipe at his holiday home. The insurers have accepted the claim, however, they have declined to pay the extra cost of the water bill. Their normal water usage is around $36 a month and the bill...

Opinion

Professional Indemnity Policies

Has the word “professional” had its day?

As its name implies, the insurance industry originally designed professional indemnity policies (PI policy) for insuring the traditional professions against legal liability, principally, for providing negligent advice.  The world...

IFSO Case Study

Motor Vehicle Insurance

What we can learn from IFSO Scheme complaints

About 44% of complaint enquiries about fire and general insurance to the Insurance & Financial Services Ombudsman (IFSO) Scheme relate to motor vehicle insurance. Now is a good time to remind your clients of their motor vehicle...

Feature

Insurers: Concerns to address for earthquake cl...

Insurers are cautiously welcoming a proposed tribunal to deal with Canterbury earthquake settlements. Justice Minister Andrew Little introduced a bill designed to help Cantabrians resolve outstanding residential insurance claims...

Feature

Keeping your balance

An interview with Jane Cook, senior commercial broker, Rothbury Insurance Bro...

Technology may have blurred the lines between work and home but it’s also made it possible to work remotely and create more work/life balance. CoverNote talks to Jane Cook about what prompted her to sell her broking business and...

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