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Latest Articles

FSCL Case Study

Holiday ruined - what does the travel insurance...

What happened? In May 2024, Sam* and Anna* travelled to New Caledonia for a two-week holiday. They had a complimentary travel policy as a feature of their credit card. The policy was underwritten by an insurer. Sam and Anna paid ...
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IFSO Case Study

Woman gets $40k more after disputing insurer’...

Manaia* made an insurance claim for damage to her house caused by her neighbour’s construction work. Her insurer accepted the claim, but a disagreement arose over the cost and scope of repairs.  The insurer based the est...
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IFSO Case Study

Dishonest statement about TV damage

On 17 November 2022, Mr and Mrs Letterman* insured their household contents.  Shortly after, on 21 November, Mrs Letterman made a claim, saying that her TV had been damaged on 19 November while they were moving house. However,...
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Feature

What to know about statutory liability claims

Statutory liability insurance covers claims arising from a potential unintentional breach of a statute.  While the Health and Safety at Work Act is probably the most familiar example, claims arising from a range of statutes...
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Feature

Strengthening trust and confidence in New Zeala...

The Reserve Bank remains dedicated to enhancing engagement with the industry, modernising its regulatory framework and approach, and embedding deeper insurance expertise within its leadership. Deputy Governor Christian Hawkesby has...
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Feature

D&O insurance demand soars as claims rise

Corporate leaders face increasing scrutiny

A new report on the directors’ and officers’ (D&O) insurance market has highlighted increased regulatory scrutiny, growing litigation risks, and shifting market dynamics as key themes for 2025. The Global Insurance...
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Feature

AMI reveals the Toyota Aqua as New Zealand's mo...

AMI's new insurance data - sourced from the largest general insurance dataset in the country - reported almost 12,000 vehicle theft claims throughout 2024, including claims relating to attempted vehicle theft. Last year, the...
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Feature

Aon’s 2025 climate and catastrophe insights

Economic losses from natural disaster events reached $368 billion in 2024, driven by Hurricanes Milton and Helene, severe convective storms in the U.S., and flooding across Europe. These events demonstrate the critical role of...
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FSCL Case Study

Customer discovers house not insured

Highlighting the importance of documentation for advisers

It is important for insurance advisers to confirm to their clients in writing the instructions the clients have given to them. This avoids misunderstandings and provides the client with the chance to correct any errors. It also provides...
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Humans of NZI

Creating connections and culinary masterpieces ...

NZI’s Manager, Partner Governance Risk and Performance, Sarah Latch, has built her career on a foundation of relationships, resilience and a drive to make a difference.  With a career spanning life insurance,...
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