Ask an Expert
QUESTION: We have a client who was engaged to renovate a home. This involved replacing some flooring with secondhand tawa flooring to match existing. The flooring was purchased from a dealer but once laid and sanded back was foun...
Ask an Expert
QUESTION: A tree in a car park owned by a commercial landlord breaks in a weather event and damages a trailer parked in the car park and owned by the tenant to the building. The landlord wishes to make a claim for the damage...
Feature
Insurer Suncorp has established a customer vulnerability framework and training programme to support customers in vulnerable circumstances. The group has increased its number of community support service partners, including Lifelin...
FSCL Case Study
Person B was an overseas student studying in New Zealand. She arranged travel insurance to cover her medical costs while in NZ. When she became pregnant, while in New Zealand, her medical expenses were covered by government...
FSCL Case Study
As a single mother, Person A decided she needed to get income protection insurance in case she had an incident leaving her unable to work and pay her expenses. She went to an adviser who recommended she also get mortgage repayment,...
IFSO Case Study
A warning has been issued for landlords whose tenants keep animals – or in this case, a covert pet refuge centre. The Insurance & Financial Services Ombudsman, Karen Stevens, issued the warning after a landlord was...
Feature
Kiwi insurer Tower has paid a dividend to investors after posting a strong set of financial results. The group paid an interim dividend with its half-year results in May. Blair Turnbull, Tower CEO, said there an ongoing focus...
Feature
IAG, the owner of State, NZI, and AMI, recorded a drop in New Zealand profit in the year to June as claims volumes increased. The New Zealand business remained highly profitable, however, with strong customer retention and premium...
Feature
Shelley Beasley, head of marine NZ at Sedgwick, started her career as a surveyor in the New Zealand marine industry in 1986, and provides an update on the cargo market. Go back 30 years Exponential growth in shipping,...
Opinion
It is fundamental to all insurance that it only covers a fortuity – that is, a loss that is accidental from the insured’s point of view. So, how are the courts to interpret a liability policy that excludes:...
