IBANZ Forum
Question: Once policy wordings have been issued to a client at (or before) the inception of the policies, is there a generally accepted frequency of how often they need to be re-issued? Is there a requirement at every rene...
IBANZ Forum
Question: We recently had a claim declined under service and repair due to our clients' terms and conditions. The insurer has paid previous service and repair claims for this client and they have said the policy would respo...
IBANZ Forum
Question: An insured person was driving vehicle to a mountain in early morning. An oncoming runner caused them to pull out slightly on the road and they hit black ice ± the vehicle fishtailed and went through a fence on ...
IBANZ Forum
Question: We have a MVI policy that has just entered its third year, and the customer has paid in full on three invoices. My customer has realised they are insured elsewhere also since inception and requesting to stay with the...
IBANZ Forum
Question: We have a client (a builder) who lifted up a granite benchtop by a few inches from one end to allow for some adjustments to be made to the cabinetry it was sitting on. It then cracked right through the centre and has...
IFSO Case Study
A man held insurance on his vehicle. In November 2018, he discovered that the vehicle was “coated in a lime-type, concrete residue”. The vehicle had been parked in the carpark in his apartment building. ...
IFSO Case Study
In October 2019, a couple arranged cover for a trip between March 13 and April 1, 2020, including a cruise to parts of South America, together with the Falkland Islands and Antarctica. On March 13, 2020, they left on...
FSCL Case Study
Two friends were travelling overseas in a small hatchback car when they parked outside a service station to use the bathroom. They left all their luggage in the back of the car, two daypacks in the back seat, and one man left...
FSCL Case Study
In July, a woman discovered a lump in her breast She went for a scan in August and, in September, was told that it was benign, but that it should probably be removed. She scheduled the operation for November. In October, she and...
Feature
IAG has completed a review of its trial vehicle repair facility, Repairhub, which opened in East Tamaki, Auckland in November 2019. IAG executive general manager claims Dean MacGregor said the trial had been a success...
