March 5th
Topic: Electronic security and risk assessment practices
Presenter: Tristan Bailey & Mike McKim | NZSA
In this session, Mike and Tristan will explore the common pitfalls in modern security practices and how both consumers and installers are adapting to these changes. A one-size-fits-all risk assessment can leave critical gaps - so what does best practice look like in 2025?
March 6th
Topic: Cyber Liability - being prepared and learnings from 2024
Presenter: Sharna Garbett & Dinish Murali | Delta
In this session we will cast our minds back to 2024 to take stock on what we learned and how we can take those learnings through
to 2025.
March 12th
Topic: Business Interruption Insurance for beginners - Part 2
Presenter: Mark Anderson | Commercial Loss Management
This is Part 2 of a 2 part presentation for those new to commercial broking and who have had little to no exposure to business interruption insurance.
March 13th
Topic: The Road Ahead: a motor policy update
Presenter: Blair Robertson | Ando
In this session Blair Robertson will cover FENZ levy changes, Knock-for-Knock changes, current industry trends and more.
March 18th
Topic: Fire cause and origin
Presenter: Todd O'Donoghue | Halliwell Fire Research
Todd will present on the importance of taking a forensic approach into the investigation of fires and other losses, and how important the process is to ensure insurers can make fact-based decisions on claims.
March 19th
Topic: Natural Disaster Claims: Where are we in 2025?
Presenter: Emma Gabor | Gabor Law
2024 has been a benign year in terms of natural disasters, so where are we in 2025? Join Emma Gabor of Gabor Law to find out.
March 20th
Topic: Contracts of Insurance Act
Presenter: Craig Langstone | Fee Langstone
The Contracts of Insurance Act 2024 represents the most significant change to insurance in New Zealand for at least the last 50 years. Find out what changes the Act makes to your area of expertise and how you need respond.
March 25th
Topic: Exclusion clauses & interpreting insurance contracts
Presenter: Isaac Cummings & Chris Shannon | Duncan Cotterill
Insuring clauses, exclusions, extensions and endorsements: does your insurance do what it says on the tin? Interpreting insurance contracts often requires careful reading and cross-referencing in order to properly understand what is covered.
April 2nd
Topic: Technology Liability - emerging threats
Presenter: Miro Dordeich | Delta
In this session we will seek to examine the current landscape relating to Technology Liability as well as looking at risk engineering, finishing off with a claims update.
April 9th
Topic: Construction Liability
Presenter: Jeff Stagg | McLarens
Construction projects come with inherent risks, and liability can arise from various issues such as construction defects, contractual obligations, negligence, and nuisance. But who bears the responsibility when problems emerge?
April 10th
Topic: Managing challenging customers
Presenter: Lance Burdett | Warn International
Our world is changing and having an impact on many. Lance will cover topics on; why it is that anger and aggression is escalating and how to manage escalating situations.
April 15th
Topic: Business interruption natural disaster claims and issues
Presenter: Mark Anderson | Commercial Loss Management
In one hour we share some of the actual issues we experience and how we resolve differences to get to a fair claim settlement.
April 23rd (Time: 11am-11.30am)
Topic: Application of Contracts Insurance Act
Presenter: Karen Stevens | IFSO
The contracts of Insurance Act Nov 2024 is a major change that will affect insurers and their brokers. Join Karen Stevens, IFSO for this important update on upcoming insurance law.
April 29th
Topic: Negotiation skills
Presenter: Trevor Slater
This webinar will provide information on how to use the interest based model of negotiation to increase the likelihood of a successful outcome.
April 30th
Topic: 10 email shortcuts you should be using every day
Presenter: Debbie Mayo-Smith
If you’d like to be more efficient and effective – you can’t miss this webinar. You’ll learn how to save time and enhance client communication. We’ll cover all software bases: Outlook, Gmail (desktop and phone) and (iPhone) Mail.
May 1st
Topic: Working to reduce workplace and non-work related injuries
Presenter: Gary Stevens | ACC
ACC will present an exclusive webinar for IBANZ members, offering essential insights into ACC’s role in supporting businesses and its employees. Register now for an informative session to gain clarity on workplace and non-work injury management, including ACC claims and the important role recovery at work plays in successful rehabilitation.
May 7th
Topic: Introduction to insurance and broking
Presenter: Simon Moss | NZbrokers
In this webinar Simon will describe the history of insurance, its importance to commerce, the insurance markets and the role of the insurance broker to understand their client’s risks, demonstrate that their advice is appropriate and suitable to meet those needs.
May 8th
Topic: Vexatious Litigants
Presenter: Virginia Wethey | Fee Langstone
Dealing with vexatious litigants is time-consuming, expensive and can be very stressful. Virginia will provide some practical guidance on dealing with vexatious litigants at a claims level and discuss various legal options available to defendants once proceedings have been brought.
May 13th (Time: 10.30am-11am)
Topic: How Financial Advisers can avoid complaints
Presenter: Karen Stevens & Andrew Gunn | IFSO
Financial Advisers provide a lot of value and help to their clients, but the IFSO Scheme sees a number of reoccurring complaint issues for the sector. Karen Stevens, IFSO looks at common advice issues.
May 14th
Topic: Homeowners insurance: navigating the policy with case examples
Presenter: Emma Gabor | Gabor Law
Home Insurance is the bread and butter of every insurance book. In this presentation Emma Gabor will unpack policy wordings, claim scenarios and more.
May 15th
Topic: Professional Indemnity Claims Trends and case studies
Presenter: Leilani Isidro & James Heard | AIG
Join Leilani and James to gain fresh perspectives and insights on Professional Indemnity claims.
May 21st
Topic: Gross Profit: Don't get it wrong
Presenter: Mark Anderson | Commercial Loss Management
This session will cover the importance of gross profit when putting a business interruption programme together.
May 22nd
Topic: Legal Update
Presenter: Duncan Cotterill
More details to come.*
June 4th
Topic: Assessing NHC claims under the new act
Presenter: McLarens
More details to come.*
June 5th
Topic: Detecting deception
Presenter: Trevor Slater
In this very interesting and fun presentation Trevor will share with you how to identify when your client is not telling you the full story and how to uncover the truth.
June 11th
Topic: Associations Liability - community and charitable organizations/NFP representatives exposures
Presenter: McLarens
In this session we’ll examine the exposures faced by elected representatives, and what types of organizations should be considering this coverage to protect the interests of these individuals, whom are often unpaid for their services.
June 17th
Topic: Business Interruption - importance of cover for additional increase in cost of working
Presenter: Mark Anderson | Commercial Loss Management
BI is more than just the insurance of Gross Profit. Cover is automatically provided for Increased Costs as part of the Gross Profit item. But there are limitations to what can be claimed under this item – often referred to as Item 1(b).
*No details available at the time of print.
|
TOPIC |
PRESENTER & COMPANY |
|
D&O Liability |
Michael Robertson, Robertson Law |
|
Excel Essentials: Creating and Understanding Formulas |
Sharyn Baines, Excel at Work |
|
Home Contents: Main Exclusions and Cover Pitfalls |
Emma Gabor, Gabor Law |
|
Business Interruption – how to minimise common pre & post loss problems |
Mark Anderson, Commercial Loss Management |
|
Current economic overview and ensuing six month forecast |
Brad Olsen, Infometrics |
|
AI Update |
Duncan Cotterill |
|
Significant Breaches of the Fair Insurance Code 2024-25 |
Andrew Gunn, IFSO |
|
Civil Litigation 101 |
Brad Alcorn, Fee Langstone |
|
Front line complaint responding |
Trevor Slater |
|
Mitigating Stress and Burnout |
Lance Burdett, Warn International |
|
Crime Insurance - Essential Policy Insights and Real-World Claims Scenarios |
Veiko Termonen, Chubb |
|
Domestic Contents Insurance |
Claire Benjamin & Andrew Gunn, IFSO |
|
Product Recall |
Matt Atkinson, Fee Langstone |
|
Home Insurance - Key Concepts and Claims Scenarios |
Jacqueline Wilson, Ando |
|
Back to Basics |
Ian Thompson, Vero Liability |
|
F & G Focus - FAP Monitoring Insights |
FMA |
|
Productive Conversations |
Roydon Gibbs |
|
Round up of recent complaints |
Susan Taylor, FSCL |
|
Insurance Issues in the Education Sector |
Duncan Cotterill |
|
Contents Insurance - Key Concepts and Claims Scenarios |
Jacqueline Wilson, Ando |
|
Marine 101 Update |
Brad Alcorn, Fee Langstone |
|
Business Interruption – how well would your client’s cover have performed? |
Mark Anderson, Commercial Loss Management |
|
Don't get Hacked |
Steven Mayo-Smith |
|
Work is killing me! |
Trevor Slater |
|
Faulty Workmanship: Extension or Exclusion? |
Emma Gabor, Gabor Law |
|
Rural Focus |
Claire Benjamin & Andrew Gunn, IFSO |
|
Cyber Update |
Sophie Curlett, Robertson Law |
|
Business Interruption – Insurance of Wages |
Mark Anderson, Commercial Loss Management |
|
Liability Insurance - defective products, tort, and the Consumer Guarantees Act |
Cecily Brick, Fee Langstone |
|
Insurance Industry Legislation Overview |
Mel Gorham & Julie Walsham, IBANZ |
Others will be added as topics and presenters are confirmed. Please note, the programme is not guaranteed and changes may occur due to unforeseen circumstances. We do endeavour to reschedule should this happen.
