As the most experienced in-house commercial motor repair insurance team in the country, the NZI Commercial Motor Repair Management team use their expertise to get customers back on the road again, faster.
“After a crash, you want to know that everything is done right within the best possible timeframe. The NZI Commercial Motor Repair Managers are here to make sure that our commercial motor repairs are dealt with quickly, by the best repairer and to the highest standard,” says Trevor Hemmingson, National Commercial Motor Repair Manager, NZI.
And the team know that time is money when fleets are off the road. “We don’t wait for paperwork! The clock’s ticking so we start an assessment straight away – sometimes just from a crash scene photo. We already know what repair options are available, so we get on with quantifying the options available and making recommendations.”
Hemmingson’s 16-strong team is intentionally located across all regions of New Zealand, providing a nationwide network of local knowledge and industry connections. They approach every incident knowing the geography, the people, the pressures and the options available.
According to NZI’s Head of Commercial Motor Vehicle, Ian Taylor, everyone in the team was hand-picked for their mechanical and technical expertise, having all come off the tools to join NZI.
“What makes this team market-leading is their collective years of commercial transport experience, together with their passion for keeping up-to-date with the latest trends and developments,” says Taylor.
“Our collaborative Commercial Motor team includes repair managers, Crash Scene Assistance, Fleet Risk Management, underwriting, claims and sales. Sharing experiences regularly in a team environment provides us with a definitive point of difference, which we’re very proud of. We have no peers in this arena, which means we can come up with opportunities, solutions and overcome issues quickly.”
Handling the full spectrum of commercial motor damage assessments, the team are guaranteed to have ‘been there, done that’. They’re involved in all repairs from minor scrapes through to large, complex losses involving specialist work. And it’s not just trucks and fleets that benefit from the team’s skills. Their reach extends to buses and coaches, motorhomes and caravans, mobile plant, agricultural, construction and forestry equipment – anything over 3.5 tonne.
“We keep the wheels turning – from the accident scene until the final delivery of the vehicle (or alternatively to when the claim is settled), our expert team get the right repairer and keep the broker and their client in the loop throughout the entire process.”
There are cost benefits to using an in-house team. According to Taylor, his team can better control repair costs with the correct repair scope and work with the most appropriate and experienced repair partners. Both nationally and regionally the NZI Commercial Motor Repair Management team are entrusted to negotiate deals with service providers. This ultimately leads to better service, quality of repairs and a more cost-effective offering for NZI commercial motor customers.
To find out the criteria to have the NZI Commercial Motor Repair Management team involved with your client’s claim, speak to your local NZI Business Development Manager.
