AMI is reviewing aspects of its nationwide network of retail stores as customer preferences change.

Alex Geale, executive manager of the AMI retail network, said it was the biggest of any insurer in New Zealand and that was not going  to change.

“We are increasingly finding that our customers across New Zealand are preferring to contact AMI through other means, rather than visiting their local stores," Geale said.

“We are seeing strong growth in digital engagement, including through social media and our website. The phone also continues to be a very popular way of contacting AMI.

“This means the number of customers visiting some stores has reduced significantly. 

“As a result, we are considering closing our stores in Alexandra, Feilding, Hawera, Motueka, Porirua, South Dunedin and Thames.

“While it is disappointing that we might have to close a small number of stores, AMI will continue to be there for New Zealanders, whether they live in urban areas or smaller communities, by providing service in the way they want it to be – conveniently, efficiently and effectively.”

Geale said it was expected the changes would mean few job losses.

All affected customer-facing staff would be offered other employment in the organisation, including allowing them to work remotely from home or in other locations.