There’s never been more focus on efficient and personalised service than there is today. Breaking news, live updates and instant messaging means we’ve all come to expect instant access to information. Today’s customers expect data to be at a company’s fingertips.
Rothbury is the first insurance broker to meet such growing expectations with the release of My Rothbury App. The app provides clients with instant access to their personal insurance information and gives them the ability to manage their insurances in a user-friendly format that can sit in the palm of their hand.
My Rothbury App allows clients to access their insurance information anytime, anywhere. Originally launched in 2015, today My Rothbury is used by one in every five clients.
Clients can check their excess quickly; start their claim; send in photos of their claim; contact their broker or claims adviser; request insurance changes; review past claims and check their account balances. With the latest release of My Rothbury last month, clients can even receive real time notifications on the progress of their claim.
“My Rothbury is just one thing we’re doing to future proof our business and deliver an outstanding client experience. It’s also helping to support and improve our brokers’ workload and efficiency”, says Roger Abel, Managing Director Rothbury.
“Empowering our clients to access their own records for simple yet valuable information along with routine enquiries has contributed to client retention and promoted business growth. Existing clients love it, and prospective clients see a huge benefit in this technology innovation and are impressed with how it can help them on a day to day basis.”
“There’s still plenty more we can do in this area. We’ve released five updates since My Rothbury App was launched and by listening to our clients and brokers we have identified some new key features that we plan to roll out over the next year.”
