As the world opens up, many Kiwis are planning long-overdue overseas getaways. The decreased risks of severe COVID-19 infection, thanks in large part to vaccine efficacy and evolving variants, have emboldened many to travel once again. But overseas hospitalisation and associated expenses are not the only way COVID-19 can derail travel plans. Testing positive or becoming a household contact of a positive case prior to departure may also create a big dent in travellers’ wallets if their flights and accommodation
are non-refundable.
How are travel insurers responding to these risks?
Insurers’ initial responses to COVID-19
When travel insurers first became aware of the COVID-19 pandemic, they reacted cautiously by setting dates after which they were not prepared to cover COVID-19 related losses, on the basis that travellers who booked holidays after those dates did so knowing of the pandemic. Insurers were understandably nervous of a risk that was difficult to value at first and affected large numbers of travellers, so they imposed broad exclusions for COVID-19 losses.
As mass vaccination and the prevalence of less harmful variants of COVID-19 turn what was once a threat to life and health to a minor inconvenience for most people, insurers have become less concerned about their exposure to substantial medical costs for hospitalisation. Insurers remain concerned, however, about losses that occur when people cannot travel because of government-imposed lockdowns or because they or a travelling companion test positive for COVID-19.
What COVID-19 costs are travel insurers now covering?
Medical costs
Most insurers now provide cover for medical costs incurred as a result of COVID-19. Insurers appear to be comfortable that the risk of serious illness resulting in substantial medical bills is now both sufficiently low and predictable to be insurable.
Most policies, however, continue to exclude cover for travel to countries that are on the New Zealand Government’s ‘do not travel’ list reflecting a high risk of COVID-19, where travel is banned, and for multi-night cruises (some offer cruise extensions). Most policies
do not offer cover where the policy was purchased within a specified period of travel, such as 21 days, to ensure that the traveller does not already have COVID-19 when they take out the policy and will still be testing positive when they are due to travel.
Coverage for medical expenses resulting from COVID-19 is normally offered to the usual limits, where limits of NZD1 million or unlimited cover are not uncommon. Some, however, may still be restrictive.
Limited cover for travel disruption costs
While insurers have been more cautious about insuring costs and losses resulting from travel disruption caused by a COVID-19 illness or positive test, travel insurance policies are increasingly offering cover for events relating to COVID-19 that impact travel plans as well as medical costs. These additional costs include:
• costs to change travel arrangements if a traveller or another relevant person such as a family member or travelling companion are
diagnosed with COVID-19 before they leave, and travel plans must be cancelled as a result;
and
• costs to change travel arrangements if a traveller or a relevant person is diagnosed with COVID-19 while away so that the trip is cut short.
However, travel insurance typically provides much more limited cover for costs caused by delays and disruptions associated with COVID-19 than from other causes. Most travel insurance policies provide coverage of only NZD5,000 for these costs. For an international holiday requiring cancellation and rescheduling of flights, accommodation, and activities, these modest cover limits can easily be exceeded.
For some people
Some travel insurance policies only provide coverage if the policyholder or a travelling companion is diagnosed with COVID-19 and must alter their travel plans to self-isolate and recover. Under other policies, but not all, being obliged to self-isolate as a household contact will also trigger cover.
Importantly, some travel insurance policies only cover COVID-19 expenses for fully vaccinated travellers. This requires the policyholder to have received an approved COVID-19 vaccine at the specified dosage and consistently with New Zealand government recommendations, including boosters.
To some places
Even for the fully vaccinated traveller, cover for COVID-19 expenses is not necessarily a given. Most travel insurance policies only provide COVID-19 benefits if the policyholder is travelling to a destination with a SafeTravel travel advisory level of 1 or 2 (low to moderate risk). COVID-19 cover will be denied to destinations with a higher travel advisory level under most policies. This appears to be the case even if the policyholder tests positive before their journey and is unable to travel, so that the high-risk nature of the destination would have made no difference.
Tips for travellers before they book
Is travel insurance still worth it?
With travel insurance being limited for COVID-19 expenses, some travellers may question its necessity. We strongly recommend that all travellers obtain the most comprehensive travel insurance policy they can afford. With the constantly evolving COVID-19 landscape, travellers should be prepared, and the right travel insurance policy can eliminate or significantly reduce major expenses.
Shop around
All travel insurance policies are different. It is important for travellers to shop around to find the deal that provides maximum coverage. For those planning a family holiday, finding a policy with highest possible cover limit will be essential to cover multiple flights and higher accommodation fees.
When considering different travel insurance policies, travellers should carefully check available policies to determine exactly what they cover. They should make sure they understand who will be covered in the event of delayed or cancelled travel and read the exclusions carefully.
Plan carefully
COVID-19 and its effects can be unpredictable, and it pays to be prepared. Planning holidays in advance increases the time travellers have to research and purchase appropriate travel insurance and ensure that they are complying with the requirements for cover. This includes making sure all policyholders meet vaccination requirements. It is also essential to purchase travel insurance well in advance – often at least 21 days before travelling – to ensure that COVID-19 cover requirements are met.
Where possible, paying a bit extra for flexible or refundable flights, accommodation or activities can ensure that, where plans are delayed or cancelled due to COVID-19, any financial loss is kept to a minimum. Preparation is more important than ever to prevent a financial headache and the stress of being uninsured for a loss and allow travellers to enjoy their travel without worrying about COVID-19.
