On 28 February 2025, the Supreme Court of New South Wales fined Allianz Australia Insurance Limited (‘Allianz’) AU$13.5 million and AWP Australia Pty Ltd (‘AWP’) AU$3.3 million for making false or misleading statements. AWP marketed, sold and managed travel insurance products on behalf of Allianz, which was the insurer and underwriter. Allianz and AWP distributed travel insurance through partners, which included airlines, financial institutions, credit card issuers, and travel agencies.
Rothman J found that between 2016 and 2018, Allianz and AWP published information online, including on Allianz’s domestic and international travel insurance web pages, that misrepresented the characteristics or level of coverage of its travel insurance available to consumers. The Allianz website advertised the maximum travel insurance benefits payable to consumers but sometimes failed to state that sub-limits, terms, conditions or exclusions would limit those benefits.
The judgment can be found at caselaw.nsw.gov.au
