The 2024 PSC Connect Conference held at the Grand Hyatt Tokyo in Japan brought together our brokers and employees from Australia and New Zealand, as well as key suppliers, insurers and agency partners for a dynamic and inspiring three-day event.
Economic trends and technological innovation took centre stage, with presentations from IQumulate, Elantis and Javln exploring strategies to manage financial stress for our clients, and how integrating cutting-edge platforms like Javln and Apex can enhance client outcomes.
Those who attended gained valuable insights from Ando, Vero, Dual, Market Lane and Emergence that will help brokers elevate their expertise and service delivery, while immersive teamwork exercises highlighted the power of collaboration. Extensive discussions on cybersecurity underscored its critical importance in the evolving landscape, as well as technology’s pivotal role in streamlining underwriting and advancing broker education.
A panel discussion on the subject of technology in underwriting delved into AI’s role in insurance broking and the importance of collaboration between brokers and insurers as this new technology is introduced.
One of the conference highlights was Australian newsreader and award-winning journalist Tracey Spicer’s thought-provoking presentation on the transformative role of artificial intelligence. Tracey examined AI’s potential biases, its implications for employment, and the need for ethical practices and workforce reskilling. Attendees left with a stronger understanding of the opportunities and challenges AI presents for the insurance sector.
During our free time between conference sessions, PSC employees and brokers had the chance to try activities like Sumo wrestling and Samurai sword fighting, as well as street kart racing and exploring Planet Labs. The evenings were spent enjoying fabulous Japanese cuisine and entertainment.
The conference also celebrated key milestones and achievements, including service awards and accolades for 'Rising Star' Chelsea Harkin, 'Member Broker of the Year' Kirsty Young, and 'High Achiever' Fraser Stainton.
The event proved to be a resounding success, equipping brokers with the tools, insights and inspiration to thrive in an ever-evolving industry. We look forward to next year’s conference and the continued growth of PSC Connect.
For more information, please contact Dave Penfold on 021 409 400.
