Alongside our broker partners, we’re committed to delivering exceptional customer service that is quick, easy, and convenient.

We know how frustrating it can be for clients when they get a windscreen chip, and that’s why we are continuously finding ways to improve and innovate so that we can get your clients back on the road as quickly and safely as possible.

A better way to manage your clients’ claims

Hot off the press is our new online claims solution available to you as our broker partner. It allows your business to leverage off the Smith&Smith® book online platform but instead will be branded with your own business name and logo. It’s an easy way to introduce a hassle free and user-friendly experience while also enhancing your brand in the eyes of your clients.

Not only does this new solution make it easier for your team to handle claims, it also creates a quick and seamless experience for your clients. It’s available 24/7 on either a mobile phone, tablet or desktop and gives your clients the capability to manage their appointment online.

How will this help your clients?

We’re proud of how simple and speedy it is for your clients to use. They can get their vehicle glass booked in for a repair or replacement in less than three minutes. And it doesn’t just stop at windscreens, we’ve also expanded our online booking capabilities to include side and rear vehicle glass.

Booking an appointment is easy. All your client needs to do is enter their vehicle registration, select their preferred branch, date, and time, tell us cause of damage and submit their insurance policy details.

Our system will confirm their booking with their preferred branch. We then validate their details and let them know if there is an excess. The job will then be completed at their preferred branch location, at a date and time convenient for them and they’ll be one step closer to getting back on the road.

With just a few easy steps we can get your book online solution up and running.

So, are you ready to say yes to a seamless booking experience for your clients that’s available any time, any place?

Scan this QR code to get started.








Alternatively, please contact:

Doug Waters
Business Development Manager

December 2021