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Is a sea wall a retaining wall?

QUESTION... Hi, I have a question from a client that has left me stumped! They have a sea wall - rocks piled in front of their property to keep soil back from the beach and stop the tidal action of waves from eroding the ...

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Vehicle stolen on the job

QUESTION... Hi all, Would love your thoughts on a current claim we have had a declinature on. Our client has arrived at their work site where they have parked across the driveway due to a Ute and trailer being parked in t...

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Is driveway road insured?

QUESTION... Hello At the end of a public road there is a tar-sealed road that winds up a hill and allows access to half a dozen homes. This road is named and appears on Google Maps. The six properties each have their own priva...

FSCL Case Study

Policy renewal pain leads to complaint

Henry* owns an adventure tourism business. Henry has insurance for his business arranged through his insurance broker. In February 2023, the broker told Henry that his policies were due for renewal in March 2023.  The broker...

FSCL Case Study

Loose bolts cause dispute

Iris* works for a mining company that has a commercial motor vehicle insurance policy with the insurer. Iris regularly operates the company’s excavators. In August 2022, a mechanic came to the company’s site to repair...

IFSO Case Study

Flood-damaged car not fully covered

When Rawiri’s* car was damaged in the Auckland floods, he thought he would be fully covered, having arranged car insurance with an agreed value of $19,000 just a year earlier. However, when Rawiri made his insurance claim,...

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Detection and response tools important as cyber...

This year has seen a “worrying resurgence” in ransomware and extortion claims, Allianz Commercial warned in a new report.  Following two years of high but stable loss activity, dangerous online activity is on the...

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Repairhub launches apprenticeship programme

Repairhub, AMI, State, and NZI's specialist vehicle repair centre, has launched an apprenticeship programme to attract new talent to the industry.  “The collision repair industry as a whole has been struggling to...

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NZI supports businesses with electrical safety

NZI is helping businesses manage and mitigate electrical safety and lower the risk of commercial fires. The group’s electrical safety inspectors, Toby Lancaster and Zak Dean, are working to identify customers’...

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Vero upskills staff following EQC claims surge

Vero Insurance New Zealand is providing additional training for employees to become assessors for EQCover claims under the EQC Act after a surge in claims.   Nearly ten months after the Auckland floods and Cyclone...

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