Latest Articles

Ask an Expert

Tenant breaches warranty

QUESTION If a tenant breaches a warranty under a material damage policy which gives rise to a claim, will the landlords’ policy still respond? Providing that the landlord has provided the tenant with a copy of the w...

Ask an Expert

To bailee or not to bailee?

QUESTION My client runs a small self-storage facility, mainly made up of shipping containers. The terms and conditions of storage that he requires all clients to sign state: "The service provided to you, the storer, ...

IFSO Case Study

Covid travel dispute settled

In January 2020, Mr B arranged cover for a trip to Bali, between 5 April 2020 and 17 April 2020.  In February 2020, Mr B cancelled the trip, due to the outbreak of Covid-19.  Mr B made a claim to the insurer for reim...

IFSO Case Study

Storm claim upheld

Mr and Mrs A had cover for their house with the insurer. In January 2018, a significant storm event caused damage to the house. A couple of weeks later, a toilet at the house overflowed, associated with the cleaning of the septic tank...

FSCL Case Study

Cancer not a pre-existing condition

A woman had suffered from indigestion for years and had, from time to time, taken prescription medication to relieve the symptoms. In November 2019, she went to her doctor because she was experiencing heartburn and pain on her...

FSCL Case Study

Bahamas blunder

In November 2019, a woman booked a trip to the Bahamas. She was scheduled to fly from New Zealand to Houston on 12 April 2020, and then onwards to Nassau, the capital of the Bahamas. The following day, she would fly from Nassau to...

FSCL Case Study

Insurer wins out on handbag dispute

A couple were travelling by train through Europe. In a crowded train station, they needed to transfer trains and the woman accidentally left her handbag on the luggage rack. They did not realise she had lost her handbag until they...

Feature

Former Lloyd’s exec joins Delta

Kiwi underwriting agency Delta Insurance Group has hired Kent Chaplin, a former senior executive at Lloyd’s of London, as its chief operating officer. Chaplin is a former chief executive and regional head for Lloyd’s in...

Feature

Are businesses prepared for a claims surge event?

By Jon Winsbury and Craig Furness, Gallagher Bassett

The topic of climate change is rapidly rising in prominence on the global public agenda. And, as the world experiences endless parades of catastrophes and significant events on top of the pandemic, claims surge events have become...

Feature

Profits grow at Suncorp

Suncorp New Zealand recorded strong profits in the six months to December and continues to support customers facing Covid-related financial hardship. The insurance group announced a net profit after tax of NZ$129 million for the...

Knowledge Base

Where members can access industry Resources & Media Content


Click here