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IFSO Case Study
After severe flooding, the Chan* family’s house was badly damaged and needed to be rebuilt. Their insurer accepted the claim and agreed to cover the cost of rebuilding the home. However, a dispute arose about how high the reb...
IBANZ Forum
Commercial Fleet/Vehicle
QUESTION: We have a client with a number of vehicles insured with the same insurer. He had two Range Rovers, both insured, sold one and instructed us to cancel cover on it. He advised the wrong rego. so the Range rover ...IBANZ Forum
Commercial Fleet/Vehicle
QUESTION: The insured makes a motor claim which is accepted by the insurer. Given the type of claim, the claim falls under a section 1 automatic policy benefit which is sub-limited to $5,000 in the policy wording. This again is acc...
Feature
Kris Faafoi is Chief Executive of the Insurance Council of New Zealand | Te K...
New Zealand has started 2026 with a reminder about the reality of extreme weather. In January, communities across the upper North Island and East Cape experienced torrential rain, flooding and landslips that damaged homes, cut...Feature
New data released recently reveals a record 46 storms over the past 12 months, driving a sharp rise in claims. Phil Gibson, AMI, State and NZI CEO, says: “Between autumn 2025 and summer 2026, our claims teams supported...
Feature
Long-term claims growth hits decade low
Accident insurer's report shows the long-term claims pool grew just 0.3% and 92% of clients on weekly compensation returned to work within a year. New Zealand’s Accident Compensation Corporation (ACC) has released its...IBANZ Forum
NHI/FENZ
QUESTION: An insured builds a self-contained home. The building is intended to be lived in by the insured (owner-occupied). It is 100% residential use. It is a freestanding home that is not attached to any other building. It has...Feature
AMI is urging New Zealand households to stay vigilant, as new data shows most lithium-ion battery incidents stem from unsafe charging. AMI Executive General Manager Claims, Steph Ferris says the data shows just how quickly things...
Feature
As a small island nation New Zealand has always lived with weather risk, but industry tracking shows storm-related claims were up more than 250% in the 12 months to February 2026. Storms struck somewhere in New Zealand roughly once...
Feature
The insurance industry is in the grip of a familiar tension. Carriers are pouring capital into AI-driven automation, promising faster underwriting, smarter claims handling and leaner operations. And yet, as Aon's Chief Executive...
